Outgoing messages not being received

[norah_anderson]

For weeks now, my Tiscali outgoing messages are not being received or are ending up in the recipient's Spam box.  Mostly they are not being received.  What is going on. I am in the London area and my emails are essential to me.

[Mandisa-TT]

@theid  Please refer and continue with your thread. 
 

[Mandisa-TT]

I understand, I do see that there is a person assigned to your thread and assisting you.

[theid]

Firefox for one of my e-mail addresses and through talktalk website for another.     Accessing my e-mails isn't the problem - the problem is e-mails which I send going directly to recipient's spam file.   Please see my other forum post which is being handled by other support team members.   I am only contributing to this thread for the benefit of other talktalk customers.

[Mandisa-TT]

@theid 

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

[Mandisa-TT]

Can you confirm which browser you are using to access your email.

[theid]

Yes.

[Mandisa-TT]

Hi @norah_anderson can you confirm if you are still having this issue?

[theid]

Could I direct users to another subject "My e-mmails going directly to recipients spam or junk"

on the same issue which is presently under discussion.    (18th May 2025)

[norah_anderson]

I don't like your tone. Are you directly employed by Talk Talk or just a member of the community?

[Gondola]

OK, so exactly as I said to you over an hour ago, before you told me I was being ridiculous and nit-picking, the temporary issue of incoming tiscali mail messages that I believe were blocked on the network and therefore not being received at TalkTalk mailboxes was resolved by TalkTalk. 

So what about Talk21 that you also asked about?

[norah_anderson]

Yes those emails and others I send appear in the Sent box, the trouble is they don't appear in the Inbox of the people I write to.

Anyhow, just tested the email and it would appear it has gone through.  For now, no doubt.

[Gondola]

So you send tiscali emails to your husband that has a TalkTalk email address. Those emails are sent. You see them in your Sent folder don't you?

There was an issue resolved for incoming mail from tiscali addresses. Have you retested today? What's the result?

[norah_anderson]

I said "my emails are not being received".  As I thought it was perfectly clear I have been discussing a problem with outgoing emails i did not think it was essential to say "my OUTGOING emails are not being received".  Let's not nitpick here. My emails are still not being received.  I just wrote to my husband who has a Talk Talk address, that hasn't arrived.  There IS a problem with outgoing mails being received and that is what I expect Talk Talk to fix.  I pay for a service and I am not receiving that service.  Will Talk Talk give me a rebate on my next bill to compensate?  I don't think so, somehow. 

[Gondola]

---

@norah_anderson wrote: Dear Gondola, It is ridiculous to say that there is no known problem with Talk Talk outgoing mail since I and others are telling you that there is. My emails are not being received and it is causing problems.  This must be sorted pronto.  Is there a connection to when the Mail page was "updated"?

---

You've just confirmed that you are reporting a problem with receiving mail NOT with sending mail. Issues with other mail services receiving mail are not under the control of TalkTalk. There is no connection to any update of the TalkTalk 'Mail' page.

You've mentioned Talk21 which is a BT Group email domain. Does that mean your tiscali mail message sent fully authenticated by the TalkTalk mail servers is being rejected by BT Mail's Vade Secure spam protection service?

There are new anti-spam policies in place for some mail services. TalkTalk has no control of these policies or the fact that mail services can reject or quarantine mail sent to them.

You may say it's ridiculous of me to ask but what exactly do you expect TalkTalk to sort?

[norah_anderson]

Dear Gondola

It is ridiculous to say that there is no known problem with Talk Talk outgoing mail since I and others are telling you that there is. My emails are not being received and it is causing problems.  This must be sorted pronto.  Is there a connection to when the Mail page was "updated"?

[theid]

Just checked and the system is now working!    HOORAH.......

[oxfordguy]

me too, even the outlook test message does not appear after pressing test account. 

[Gondola]

Hi norah_anderson 

There's no known issue with outgoing mail from TalkTalk.

The network block on tiscali mail incoming to TalkTalk has been resolved as two other members have reported to us this morning.

The issue with new incoming mail notifications has been alerted to the TalkTalk email admins.

[theid]

The original poster says "Even test messages I send to myself are not getting through" - so nothing to do with other service providers since this is a talktalk customer sending to their other talktalk email account.    I have the same problem - except messages aren't EVEN going into the Spam folder, they just disappear into the ether - which, apparently, does not rate as a high priority for talktalk so it's anybody's guess if the problem will ever be addressed, let alone solved.

[norah_anderson]

1. How can I tell my recipients about moving me from their spam box into their inbox if my emails are not  getting through?
2. Talk Talk, Talk21 are my main recipients.
3. There are no bounceback error messages.
4. Even test messages I send to myself are not getting through
5. These problems have arisen since the mail page was "updated". I notice also that when I am working on a different page, I no longer get a "flashing" on my mail page tab to indicate I have mail.
6. It would appear there are others experiencing these problems so obviously there is something wrong with the outgoing mail service.