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My emails going to recipients spam folders

Dunx4
Team Player
Private Message TalkTalk
Message 26 of 26

In the recent weeks I have realised that a good proportion of my emails are going to to recipients' spam folders. Some are those with links or attachments. Some are just regular messages/emails. Is there anything I can check on my side to see if everything is set correctly? or any other advice please

Jill Moass
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25 REPLIES 25

Dunx4
Team Player
Private Message TalkTalk
Message 21 of 26

please can you give me a step by step how to do that - thanks

Jill Moass
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Message 22 of 26

please can you give me a step by step how to do that - thanks

Jill Moass
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Philile-TT
Support Team
Staff
Private Message
Message 23 of 26

We can do basic trouble shooting as that is a third-party system I will not be able to conduct diagnostics test. Please check the filters on your incoming emails, just to confirm that it not on spam?


 

Phili
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Dunx4
Team Player
Private Message TalkTalk
Message 24 of 26

using outlook on my pc currently. I have also noticed on my Iphone, it occasionally flashes up a message asking for the password

 

Jill Moass
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Philile-TT
Support Team
Staff
Private Message
Message 25 of 26

Hi there @Dunx4 I am sorry to hear that you are having issues with your email services. Are you accessing email through webmail or third-party apps?

Phili
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