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email support

Ask us about your TalkTalk email account and Webmail.

My sent emails are going into junk or spam folders (this is happening to about 30% of my regulars)

bellabeg
First Timer
Private Message TalkTalk
Message 4 of 4

Why are many of the emails I send landing in recipient's junk or spam folders?  Even people I send to regularly.

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3 REPLIES 3

Message 1 of 4

Hello there @Flaneuse, kindly start a new thread as you will be assisted. 

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Flaneuse
Whizz Kid
Private Message TalkTalk
Message 2 of 4

Same problem - happens randomly from webmail and outlook and is not confined to hotmail or gmail addresses.

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fr8ys
Community Star
Private Message TalkTalk
Message 3 of 4

Hi,

 

Would these be gmail or hotmail email addresses?

 

It seems these may be being overzealous in marking TalkTalk mail as spam.

 

Try turning your router off for 30 minutes to establish a new session then restesting.

 

Please let us know how it goes.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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