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email support

Ask us about your TalkTalk email account and Webmail.

My sent emails are going into junk or spam folders (this is happening to about 30% of my regulars)

bellabeg
First Timer
Private Message TalkTalk

on ‎22-09-2025 10:35 AM

Message 4 of 4

Why are many of the emails I send landing in recipient's junk or spam folders?  Even people I send to regularly.

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3 REPLIES 3

sabelo-TT
Support Team
Staff
Private Message
In response to Flaneuse

on ‎23-09-2025 01:45 PM

Message 1 of 4

Hello there @Flaneuse, kindly start a new thread as you will be assisted. 

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Flaneuse
Whizz Kid
Private Message TalkTalk

on ‎23-09-2025 01:43 PM

Message 2 of 4

Same problem - happens randomly from webmail and outlook and is not confined to hotmail or gmail addresses.

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fr8ys
Community Star
Private Message TalkTalk

on ‎22-09-2025 10:42 AM

Message 3 of 4

Hi,

 

Would these be gmail or hotmail email addresses?

 

It seems these may be being overzealous in marking TalkTalk mail as spam.

 

Try turning your router off for 30 minutes to establish a new session then restesting.

 

Please let us know how it goes.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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