Lineone emails going to spam

[TimK71]

Hi

For weeks now I have been aware that many of my lineone.net emails are ending up in recipients SPAM folders.  These recipients include friends and family that have been receiving my emails without any issues for years.  Is there anything I can do to prevent this from happening?

I have even tried sending MYSELF emails and even they end up in my SPAM folder.  

It's very frustrating to think that some recipients may or may not receive my emails, especially when they are critical to the freelance work I undertake.

Regards,

Tim

[Mandisa-TT]

Hi @TimK71 I empathize with your frustrations. I can confirm that Philile-TT has escalated this issue on your behalf, and we will update you as soon as we receive a response.

[TimK71]

I feel I'm saying the same thing again and again.  It is the RECIPIENTS inbox that is putting my lineone.net emails into SPAM.  I am sending messages from MY lineone.net email address and instead of going to the recipients INBOX it is going to SPAM.  If I send a work email to the same recipient it appears in their INBOX, as it should.  Something is causing lineone.net emails to be sent to SPAM, presumably the recipients mail server (including gmail) treats lineone.net emails as suspicious.

I suggested maybe it was due to SPF, DKIM, and DMARC records, as has been suggested by others on forums.  But I don't know how to check this or whether TalkTalk can put something in place.

PLEASE can someone offer a solution, this is really frustrating.

Many thanks

Tim

[Philile-TT]

Please check on your settings if the incoming mail is set to be received in inbox?

[TimK71]

Yes, I can access my emails no problem.  The problem is that my emails end up in the recipients SPAM folder! That is what I need to fix, plz.

T

[Mandisa-TT]

Thank you, can you confirm if you are able to access your email account through https://apps.talktalk.co.uk/appsuite/?

[TimK71]

I always use the webmail service on a PC laptop or Macbook: https://apps.talktalk.co.uk/appsuite

T

[Mandisa-TT]

Thank you for confirming, Let me know how are you accessing your email service. Are you using the TalkTalk webmail ( https://apps.talktalk.co.uk/appsuite) or using an App or Program from your device?

[TimK71]

Sometimes MacPro (latest OS) but generally an HP Laptop (Win 10).  It happens when I use either.

T

[Mandisa-TT]

Thank you for confirming, By implementing SPF, DKIM, and DMARC records, you can enhance the authentication of your emails, which should help improve their deliverability and reduce the chances of them being marked as spam. I need to know what device are you using when accessing your email?

[TimK71]

My internet is fine, I am receiving emails OK and can send/receive emails with my work email just fine.  This is specific to my lineone.net email.  A search online suggests it's maybe something to do with email authentication.  Does TalkTalk support the lineone.net emails in the same way as it does its own native talktalk.net email accounts??  

Apparently "Setting up SPF, DKIM, and DMARC records is crucial for email authentication. "  Could this be it?  Anything I or TalkTalk can do to ensure they are autheticated globally?

Thanks

Tim

[Mandisa-TT]

I will be able to run checks on my end, Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

[TimK71]

I use TalkTalk Webmail.

Best,

Tim

[Mandisa-TT]

Hi @TimK71 I'm sorry to hear that, can you confirm if you are using TalkTalk webmail or a 3rd party to access your emails?