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My folders - all saved emails have disappeared.

lidldave12345
First Timer
Private Message TalkTalk
Message 2 of 2

Recently gone to check "My folders" for a saved emails, they all seem to have disappeared.

Checked deleled folders etc, i can't find them

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angelique-TT
Support Team
Staff
Private Message
Message 1 of 2

Hi there lidldave12345. It sounds frustrating to lose access to your saved emails. Here are some steps you can take to try to recover them:

 

-Ensure that no filters are hiding your emails. Check your settings to see if any filters are applied that might be moving emails to different folders.
-Sometimes, the view settings can be altered. Make sure you are viewing all emails and not just unread or flagged ones.

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