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New Server Settings Prevent Email Connection

HilaryEJ
First Timer
Private Message
Private Message

Message 2 of 2

I use Outlook 2010.  I can receive but not send since February 23rd. 

 

I have tried the new settings sent to TT, but none will work in Outlook 2010.  Has anyone resolved this issue?

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Gondola
Philosopher
Private Message TalkTalk
Message 1 of 2

Your Outlook 2010 is a deprecated, insecure mail product that does not support secure mail. Cease using and upgrade your software.

 

The upgrade path is Windows Mail on Windows 10 or 11 or a paid upgrade to Windows 365 or the free Thunderbird or BlueMail desktop software that offer secure mail. Let me know your choice of upgrade and I'll guide you.

 

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

 

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

 

Select here: Sign in to TalkTalk Mail

 

Enter your full TalkTalk Mail email address and password, select Sign in.

 

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

 

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

 

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

 

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Email account holder name

Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

Check and Save changes

Select here: Update your profile

 

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

 

Select here:
TalkTalk Mail Support

 

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GondolaCommunity Star 2017-2024

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