Hi stubbypg
Your wife's email address has been limited to webmail only because of continued use of insecure settings on a device or devices or mail collection service that's connected to her mailbox. The iPhone will not authenticate a password until TalkTalk Support restore full access. But from then on it's essential to use only secure settings. Your iPhone may also be using insecure settings but has not yet been included in notifications that IMAP access will be withdrawn.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add your wife's email address and your customer account number
Check and Save changes
Select here: Update your profile
I'll include the guide to iPhone settings so you can check these will be ready for full access to be restored. If you need positive confirmation that both iPhones are capable of secure mail then let me know the iPhone model and its iOS operating system. Even better are screenshots of the incoming and outgoing server settings but please image edit to obscure the first part of the email address before uploading here using the picture icon above this Reply area.
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Email settings and device setup guides for TalkTalk Mail
Setting up TalkTalk email on iPhone
