No internet and so no emails etc

[ClarePerry]

I have had no internet for two weeks. I have been unable to speak to anyone as when I try to call the phoneline it just sends me a text message to a link and then AI chats. I can only get online at work or at a friends house and as I sometimes work online this has seriously. impacted me. I have followed all help advice and my router is still flashing orange and therefore I am without emails, Wi-Fi calling TV etc.  I am looking for a new provider as Talk Talk have not got back to me apart from 1 text message which has not been followed up. The customer service with Talk Talk is appalling. I feel totally neglected and desperate!

[Mandisa-TT]

@ClarePerry I understand how frustrating it can be to be without connectivity, especially when it impacts your work and communication.

I want to assure you that we take your concerns seriously. An appointment has been scheduled for today for an engineer to visit and resolve the ongoing issue with your internet. They will arrive anytime from 1pm-6pm, and I hope this will bring a swift resolution to your connectivity problems.

[Mandisa-TT]

Hi @ClarePerry I'm sorry to hear this, I will look into your query, are you at home at the moment?

[Gliwmaeden2]

@ClarePerry, your post is in the queue for attention. 

Staff will reply ASAP. 

Please complete your community forum profile details for them to identify your account. Add your Talktalk phone number or account number in Personal Information . Go via your avatar; settings.....SAVE CHANGES once completed. 

Youll need to be at home while they are running checks during the day. 

[ClarePerry]

Is this a joke? I don't want a badge, I want my internet fixed. I am looking for a new provider.