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email support

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Not receiving emails

moirapearl
Newbie
Private Message TalkTalk

Wednesday - last edited Wednesday

Message 2 of 2

I haven’t been receiving emails on my Tiscali account for almost a week now. I have checked for any rules (which there aren’t any), my incoming server port is the usual SSL connection Port 993 and I have checked my spam, junk and deleted messages folders. However I am able to receive emails from TalkTalk and can send one to myself and it appears in inbox. 

I am also able to send emails fine just can’t get any replies. 
Reading through community comments I’m wondering if also I cannot get emails from gmail accounts. 

Would love some advice, thanks!

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message

Wednesday

Message 1 of 2

Hi moirapearl, is the mailbox affected the one you used to register on the community? Have you logged into webmail to see if you're receiving mail there?

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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