Not receiving gmail emails into my thunderbird client

[davep]

As several others, my gmail.com emails are not forwarding from gmail to thunderbird client.  Not sure when it started, but definitely not working yesterday and today.

[davep]

@Ady-TalkTalk   This has been on and off since November and definitely not working for at least a month.  I think it got sorted then but as it's not something I do regularly, I'm not sure.

Whilst some emails to my gmail are forwarded to t/b client, one sent from my wife's @talktalk.net email has not come through and messages sent from my @Tiscali.co.uk sent from the thunderbird are not forwarded back if that makes sense.  I occasionally need to send messages from my tiscali to contacts whose email has rejected incoming tiscali emails ie the Sky and Yahoo in my other open thread, so I can send from the gmail.  Others from various email addresses are forwarded to my tiscali.  Rejection message same as before.  Seems gmail won't forward from tiscali and talktalk email addresses.

I know what I'm talking about though I appreciate it's not so easy to explain.  Others have similar problems.

[Ady-TalkTalk]

I take it you can still get mail to gmail when sent direct? It's the forwarding of the mail that triggers the error message. The DMARK settings are based on mail being send from an authenticated TalkTalk mail account from the TalkTalk mail servers. 

Ady

[davep]

@Ady-TalkTalk   while I'm logged in thought I'd update this as well to say it's still not working correctly.   I can't contact gmail, so TT are my only (outside) hope.

[davep]

@Ady-TalkTalk   Whilst some emails to my gmail are forwarded to t/b client, one sent from my wife's @talktalk.net email has not come through.  Rejection message same as before.   This has been going on for some time for many customers as there are other open threads.  I don't fully understand, but google gives:

What is a 554 DMARC policy violation?

Should you encounter the error code “554 5.7. 5 permanent error evaluating DMARC policy,” it indicates that DomainKeys Identified Mail (DKIM) email authentication hasn't been activated for your domain—thus, to pass DMARC, you have to have a DKIM email authentication record set up (if you don't already have SPF).

Surely something can be done relatively easily?

[davep]

@Ady-TalkTalk Still ongoing.  I guess I'm not the only one.  Is there any way to get through to get GMAIL to action this?

[Ady-TalkTalk]

No I've not heard anything at all. I've sent a chaser.

Ady

[davep]

@Ady-TalkTalk  this is still not working  for  @ gmail.com email client forwarding to my tbird , @ tiscali.  Has given further rejections.  Any updates or fixes?

[davep]

@Ady-TalkTalk   this still not working for  @ gmail.com email client forwarding to my tbird , @ tiscali. 

[davep]

@Ady-TalkTalk   I just forwarded the notification from your update to my @ gmail.com email client.  It did not forward to my tbird , @ tiscali.    The log in code email did forward to my tiscali / tbird

Message

Message blocked

Your message to xxxxxxxx@tiscali.co.uk has been blocked. See technical details below for more information.

LEARN MORE

This link will take you to a third-party site

The response from the remote server was:

550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 - https://postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

[Ady-TalkTalk]

Thanks very much. I'll continue testing and let the mail team carry out their testing. 

Ady

[davep]

@Ady-TalkTalk .  Thanks for the reply.  It has been messages I've sent from my @tiscali.co.uk  email to my gmail.com to save as reference when suspecting my tiscali may not get through.  Hope that makes sense and is what you needed.  Thu, Jan 9, 10:15 AM,  Tue, Jan 7, 9:42 AM   plus others I've deleted.  And one just now 1:31 PM 10th Jan to test it.

Also having returned emails from the tiscali to @sky.com email address.  Not sure whether there is any link, guess not.

[Ady-TalkTalk]

I'm running some tests on this with our email team. In the meantime please provide the the sending receiving addresses and date and time. 

Ady

[davep]

@Ady-TalkTalk @Michelle-TalkTalk I'm having similar problems again, this time message blocked.

The sign in code to my gmail address however did come through.  Confused!

Message blocked

Your message to xxxxxxx@tiscali.co.uk has been blocked. See technical details below for more information.

The response from the remote server was:

550 5.7.1 Message rejected per sender's DMARC policy - OXSEU001_514 - https://postmaster-oxseu.vadesecure.com/inbound_error_codes/#_514

[Ady-TalkTalk]

I've been given a root cause for this incident but all sorts of issues can cause the same result. 

Ady

[davep]

@Ady-TalkTalk @Michelle-TalkTalk lots came through overnight and one sent this morning came through.

Why does this happen?  It seems a regular occurence.

[Ady-TalkTalk]

Hi davep, have you started to receive mail from Gmail yet?

Ady

[Michelle-TalkTalk]

Hi dave,

We've been advised that even though the fix has been applied, it may take a few hours for all the emails to filter through. We'll check in with you in the morning to see how you're getting on.

Thanks

Michelle

[davep]

@Ady-TalkTalk Nothing coming through from gmail to either T/B or web mail.  It is going from gmail to wife's talktalk.net  in T/B.

Just out of interest, got an email from VMoney this morning - from previous topic.

[Ady-TalkTalk]

Webmail was affected just like the other mail clients. I've been told though that this is resolved now. Would you let me know how you get on. 

Ady

[davep]

web mail didn't have any gmails either for me.