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email support

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changing spam filter settings

oldfogie
Whizz Kid
Private Message TalkTalk
Message 2 of 2

I rely on Pop3 / imap to collect my email - via Thunderbird which has a decent spam filter.

 

On checking my account via webmail I've discovered that some valid messages have been going to the webmail spam folder so I never see them.

I've checked settings - all settings - mail - advanced but I dont see any option to change the spam filter settings.

I'd be happy for all my messages - including spam - to come to my email client

but I'm NOT happy for some to be hidden before I choose what to do with them.

Can I change - or turn off - the spam filtering?

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi oldfogie, you can add the senders to your allow list. OpenXchange added the feature to webmail a month or so back. Open the mail click the 3 dots and you'll see a drop down menu at the bottom add sender to allow list.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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