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email support

Ask us about your TalkTalk email account and Webmail.

Received a message on my mobile Cannot Get Mail. The mail server "mail.talktalk.net" not responding.

DavidTogneri
First Timer
Private Message TalkTalk
Message 3 of 3

I Cannot get some emails on my mobile and it is showing the message above and asks me to verify the correct account in mail setting. I have done this But still not getting all mail on my mobile

Server code - AUTHENTICATIOFAILED

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi DavidTogneri, it would be worth removing the mail account from the app, close the app then restart it and add the mail account again double checking the email address and password. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Billx
Enlightened One
Private Message TalkTalk
Message 2 of 3

Hi, @DavidTogneri 

First check if everything is working OK in TalkTalk Webmail, at https://apps.talktalk.co.uk/appsuite/

Then check if the email app settings on your mobile phone are correct, at:

https://community.talktalk.co.uk/t5/Articles/Email-settings-to-access-TalkTalk-emails/ta-p/2204399

 

Bill

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