Now receiving emails again but still can't send

[nickwotton1]

Now receiving emails again OK but still can't send.  Using email client OE Classic Pro and have a Tiscali email address.

[nickwotton1]

Thanks.  I can't see any reference to port 465 in what I sent you, just 587.  Anyway, in the absence of any reply from you I had already tried deleting the old account profile in my email client (OE Classic) and creating a new one using auto settings.  All the settings were exactly as before but, hey presto, it starting sending again.  Thanks anyway.

[Ady-TalkTalk]

The settings you posted show port 465 being used. I've checked your mailbox and it's in working order. You're not forwarding mail are you?

Ady

[nickwotton1]

Please can I have a response.  My email settings appear correct but I am STILL not able to send emails.

[nickwotton1]

I'm sure I've already replied to this about 3hrs ago but it's not showing.

Anyway, I've checked my email settings and they are fine.  See attached.  I think the problem is your end

[nickwotton1]

Thanks.  But the smtp port was already set to 587 (had been for ages) and all the other settings look right (and have previously worked).  See attached.

[Ady-TalkTalk]

Hi nickwotton1, apologies for missing that. I've provided the link to email settings to check you've got the correct sending settings. The smtp port should be 587.

Ady

[nickwotton1]

Thanks.  But I'm using OE Classic https://www.oeclassic.com/news_p2 not Outlook Express.  I've had TLS1.2 set for ages and sending no problem - until today.  I still think the problem is your end.

Here's the error message I get

[ERROR] - An error occurred. Account: "mail.talktalk.net", Protocol: "SMTP", Task: SMTP send all messages, Server: "smtp.talktalk.net", Port: 465, TLS: Yes (1.2), Error message: "Error in response to the DATA command. SendMail (failed). C: .; R: 550 5.7.1 Reject for policy reason" For more details look in "Log" tab - error messages are marked in red color.

[Ady-TalkTalk]

Hi nickwotton1, you won't be able to use outlook express with our security settings. Your client needs to support tls1.2. You will be able to send using TalkTalk webmail. 

Ady