Old Email addresses

[Coazzi]

I have two email addresses I need linked to my broadband account. 

They are listed in private notes in my profile.

Thank you.

[siphosethu-TT]

Hi there @Coazzi, I have provided a link providing information on everything you need to know regarding the migration below. 

Email Transition FAQs

[Coazzi]

I have subscribed to Everymail for 30 days trial.

Going to move all email contacts to other providers.

Coazzi

[kanya-TT]

Hey there, @Coazzi. We are terribly sorry about this, I will push for feedback on your case.

Kanya

[Coazzi]

Still can't use my emails  😐   

This is what I see when I sign in to webmail

—

[kanya-TT]

Thank you @Coazzi. I have raised an escalation for you, please allow 48 hours for an update.

Kanya

[Coazzi]

Sorry I meant no longer able to send emails

[kanya-TT]

Just to confirm, in option 3, you meant that you are no longer able to send emails, correct?

Kanya

[Coazzi]

1. I did receive emails about my accounts going to Everymail.

2. Yes there is a subscribe to everymail button.

3. I am longer able to send emails.

[kanya-TT]

Can you answer the following for us: 

1. Did you receive any communication from us about your email account being migrated to Everymail? 
2. Is a sign-up option available when you login to your email
3. Are you experiencing feature restriction ( i.e. unable to send an email)

Kanya

[kanya-TT]

Yes, I mean without emails, thanks.

Kanya

[Coazzi]

Without email  🙂

[kanya-TT]

Thanks for the clarity. Let's look on raising another one for you, this one is to say we did raise an escalation initially but you are still without internet.

Kanya

[Coazzi]

I was told in PM that it had been escalated to the back-office team.

But no news of the result from that.

[kanya-TT]

Thanks @Gliwmaeden2, We will see if the escalation can be still applicable. 

Kanya

[Gliwmaeden2]

As above, @kanya-TT, the customer has never been informed that this was done, and nor is this indicated in earlier staff replies.

[kanya-TT]

Hey there, @Coazzi. Was an escalation raised for you?

Kanya

[Coazzi]

Still can't send with the two email addresses. Concerned I will now be losing both of them.

They were from a previous TalkTalk account held by my partner if that is of relevance.

[Coazzi]

Nowhere, I think. 

I wasn't told anything had been done, in this thread or in PM.

[nomfezeko-TT]

Hi there @Coazzi, thank you for reaching out, I can see you previously contacted us about wanting your email addresses to be linked, before I can help you further, how far did you go so that I can take over from there?

-Fez

[Coazzi]

Have my email addresses have been linked to my broadband account?

I got an email about losing my addresses to Everymail.