Old Tiscali Email on old TT a/c needs associating with current TT a/c

[TescoClubCard]

I have recently received an email to my tiscali.co.uk address informing me that as I am no longer a TalkTalk customer this Email will be moved to a paid subscription.

The thing is I am a TalkTalk customer albeit a new-ish customer and as such the

Tiscali.co.uk address in question is assocaited with an old, now defunct, TalkTalk account.

How do I move/assocaite this Email address with my current TalkTalk account?

Thank you for your help.

[TescoClubCard]

Angelique, there is no reference to any 'TalkTalk Mailbox' in the 'Useful Links'. 

In light of Billx comments, how do I resolve this situation?

It looks to me that there's no front end to allow TT customers to perform the required action(s) for this email issue and it is something TalkTalk themselves need to carry out behind the scences.

[TescoClubCard]

Thank you Bill, you say :-

"The place that TalkTalk email address issues are now dealt with, is, https://apps.talktalk.co.uk/myaccount/?#/login"

I've logged in there and the only support I can see takes me back to this 'community'.

You also say :-

"There is nothing you can do about this. Only TalkTalk themselves can deal with this."

I had rather assumed that by being on this forum I am dealing with TalkTalk, is this not the case?

If not how do I go about resolving this issue ?

Many Thanks

[Billx]

That's OK, @angelique-TT 

[angelique-TT]

Thanks for the support @Billx 

[Billx]

@angelique-TT 

Please be advised that a customer can no longer deal with any TalkTalk email address issues via MyAccount

This has changed in the last month or two.

Please do not misdirect TalkTalk customers.

The place that TalkTalk email address issues are now dealt with, is, https://apps.talktalk.co.uk/myaccount/?#/login

@TescoClubCard 

There is nothing you can do about this.

Only TalkTalk themselves can deal with this.

Bill

[angelique-TT]

Okay when you get to that page provided in the screenshot please scroll down and you should see useful links in the bottom you need to scroll through them and select TalkTalk Mailbox

[TescoClubCard]

That is the screen that's shown when I follow your steps and click 'My details and passwords'.

Your step no. 4 - Select my details and passwords, takes you the screen that I sent you. - Details and Settings.

I have tried it again, by logging out and back in again, repeating your steps but it still takes me to the Details and Settings screen.

[angelique-TT]

Is there no option that says "my details and passwords" as I do see that the screenshot you attached shows "my details and settings" 

[TescoClubCard]

Angelique, as requested a screenshot has been PM'ed

[angelique-TT]

Will you be able to send me a screenshot of this page? if it displays any of your personal details please send it to me via a private message. 

[TescoClubCard]

Thank you, but...

I can get to step '5. Select TalkTalk mailbox'  but there is no option anywhere on that page indicating a Talktalk mailbox.

[angelique-TT]

Please link your email address to your active TalkTalk broadband account by following the below steps:

1. Login to my account.
2. Select Menu
3. Select profile and settings
4. Select my details and passwords
5.  Select TalkTalk mailbox
6. Select add mailbox
7. Enter email credentials which will be your TalkTalk email address and password then click add. 
 

[TescoClubCard]

Thank you for your help.  But I think you've misunderstood. It is not a case of me receiving any email in error.

To reiterate I have an old Tiscali email address (that I still use) that is associated with an old, now ceased, TT a/c. The email I received was to this Tiscali address, telling me as I am no longer a TT customer it will be moved to a paid platform.

However, I have recently rejoined TT (via Shell Energy) and the old email is in no way associated with my current TT account. I want to continue to use this old Tiscali email and therefore it surely needs to be associated in some way with my current TT account to ensure I can still use it free of charge.

I hope this clarifies the issue.

[angelique-TT]

Good morning @TescoClubCard. We do apologize about the inconvenience caused. I can see that you have an active broadband account and you will not be affected by this. I will now fill in a webform for you so we can stop any further comms related to this.