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Email Error message when trying to send emails has either been a 503 RCPT or 550 policy reason

Heather111
First Timer
Private Message TalkTalk

on ‎24-10-2025 02:38 PM

Message 4 of 4

Hi, today i have tried to send a return email to a friend I communicate with regularly and first a got a the error message 503 55.1 error need RCPT command. 

I closed down and restarted this time I got a 550-550 5.71 reject for policy reason.

I even rewrote the email address the same. I am getting incoming mail, I just can't send any mail.

This account had up to five email address on this account, the others appear to be working.

Does anyone know how to fix this.

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3 REPLIES 3

amahle-TT
Support Team
Staff
Private Message
In response to Heather111

‎24-10-2025 03:36 PM - edited ‎24-10-2025 03:36 PM

Message 1 of 4

We will look into this for you. Kindly update your details such as account/ landline number in your community profile.

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Heather111
First Timer
Private Message TalkTalk

on ‎24-10-2025 03:07 PM

Message 2 of 4

Hi, It appears to be everyone, I tried sending to other talktalk.net address and icloud address with the same error messages.

 

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amahle-TT
Support Team
Staff
Private Message

on ‎24-10-2025 02:41 PM

Message 3 of 4

Hi there @Heather111, we are sorry for this, and we will look into it for you. Please confirm if you are unable to send/ return emails to everyone or on a specific domain.

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