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Everymail- not able to register

Julie2000
Conversation Starter
Private Message TalkTalk
Message 3 of 3

Hi can anyone help. Had a Talktalk account with 5 emails. Talktalk ended my account by mistake last year. Had to get new account and kept same email addresses. Talktalk cannot lunk old email addresses to new account. Trying to trying to set up  Everymail,  but nothing registers my old account associated with the emails and it won't let me register. My old Talktalk account says it is no longer recognised. I need to get these emails with Everymail as we don't want to lose our old emails. Talktalk have been trying to sort it out for 4 months but can't do it!  Any ideas? 

 

Jue
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2 REPLIES 2

fr8ys
Community Star
Private Message TalkTalk
Message 1 of 3

Have you received an email regarding migrating to Everymail.

 

Do you get a red banner about subscribing when you log into ANY of the email addresses via Webmail?

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

They should be able to link them.

 

Please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M19473...
Please post back once you have actioned if you believe your emails require linking.
Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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