Old Tiscali Email on old TT a/c needs associating with current TT a/c

[TescoClubCard]

I have recently received an email to my tiscali.co.uk address informing me that as I am no longer a TalkTalk customer this Email will be moved to a paid subscription.

The thing is I am a TalkTalk customer albeit a new-ish customer and as such the

Tiscali.co.uk address in question is assocaited with an old, now defunct, TalkTalk account.

How do I move/assocaite this Email address with my current TalkTalk account?

Thank you for your help.

[nambuso-TT]

Hi there @TescoClubCard I am very sorry to hear this. I will look into this for you once again. Please confirm if you've received any communication from us about your email account being migrated to Everymail

[TescoClubCard]

This is the last time now I can be bothered to contact you.

Since June you have been unable to fix this problem.

Despite telling me it will be sorted on multiple occasions, with one response being "This will be fixed now so don't stress about it."

Your levels of incompetence are astounding.

I swore back in 2014 I'd never return to TalkTalk but by being a former Shell Energy customer I find myself back again.

You were incompetent then and I see nothing has changed.

I am now resigned to the fact that I'll lose access to my email.

[kanya-TT]

Hey there, @TescoClubCard. We'd need to check if the submission to have this linked was made successfully. 

Kanya

[TescoClubCard]

When will this be sorted ?  I have provided all the information you have asked for yet I still cannot access my email.

[siphosethu-TT]

I understand however looking into the account it doesn't show, as precaution I think it's best if I have them linked for you once more. Thanks

[TescoClubCard]

@siphosethu-TT   -   Again, I did this back in June - I can see it's still listed there. 

[siphosethu-TT]

Looking into the account the emails are not linked so I'll need you to confirm the emails you wish to have linked so I can do that for you. Please list them in your private notes under your profile. Thanks

[TescoClubCard]

@nambuso-TT   I did this back in June - I can see it's still listed there.

[nambuso-TT]

Hi there @TescoClubCard . I am very sorry to hear this. I will submit a webform for you to link your email addresses to your active broadband account. Please list all the email addresses that you would like to be associated with your active broadband account on your profile under private.

[TescoClubCard]

For the 3rd time now !!! (Unbelievable)

This issue has still NOT been resolved. Despite informing you back in June and then again in July and both times you requested (different) information assuring me it would be sorted. It still isn't.

Please can you restore access to my email.

[TescoClubCard]

Thanks - requested info provided via PM

[siphosethu-TT]

Hi there @TescoClubCard, I'm really sorry about that. I'll look into that for you, please send me the email address in the private message I sent. Thanks

[TescoClubCard]

Please can you help - this isssue still has NOT been resolved despite providing requested information and being told on the 19th June that it will be fixed.

The system still 'thinks' that my email address is assocaited with a now defunct a/c. and from today I can no longer send email from this .tiscali.co.uk account.

Please can you sort this out.

[fr8ys]

@Billx it's not likely to be as it's the weekend and once @Philile-TT or @angelique-TT  are back and confirm to the customer they have started the process, they will, I understand see no difference, but will have confirmation that they will not be charged.

There is no need for you to ask customers if their issues are resolved as it confuses the thread and again, adds nothing to resolving the customer's problem..

[Billx]

Hi @TescoClubCard 

Have you had it resolved yet?

Bill

[TescoClubCard]

@Philile-TT  originally tried via old Firefox on Win7, now tried on Edge and also via Safari on IoS - There is no difference, all yield the same result as shown by the screenshot sent to Angelique.  Ie - no mention of 'Talk Talk Mailbox'

[fr8ys]

@Philile-TT those steps are no longer valid as there is no now email management via My Account

Please see my comments. Customer has updated his details and provided the email address within the private notes field so you can arrange with the forum manager to have this account updated.

Thank you.

[Philile-TT]

Hi @TescoClubCard could you please try completing the steps provided by @angelique-TT using a different browser or mobile phone. Please advise if you were able to complete this and provide feedback for further assistance. 

[TescoClubCard]

@fr8ys - thank you - profile has been upadated and legacy email details provided.

[fr8ys]

@TescoClubCard 

This is an evolving situation.

To put your mind at rest, as you are a TalkTalk broadband customer staff are now aware they need to raise a request via the forum manager to get your email address associated with your account 

To this end can you please update your profile including your account number or phone number where requested and put in the private notes field all legacy email addresses that you wish to be noted. Only you and staff members can see this field.

 Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

@angelique-TT trust this is ok to proceed now. Thank you.