Outgoing emails being blocked as potential spam

[NickP0]

Since yesterday, I am being blocked from forwarding, replying to and sending emails.

First I was blocked from forwarding emails to my siblings from an undertaker about my father's upcoming funeral arrangements.

Next I was blocked from replying to my MP who is investigating an issue for me.

Now I have been blocked from sending a simple email to one of my brothers explaining this problem.

I have tried stripping out possible triggers e.g. FWD/RE in subject line, attachments and links, exclamation marks, then re-sending. Still blocked.

I am very frustrated and angry as this is making it difficult to finalise funeral arrangements.

I have commented on a similar blocking problem posted on the Talktalk community but I have now been asked to set up a profile and start a new thread to get attention, which I have now done.

Is this really good customer service? Will someone from Talktalk please contact me to resolve this problem rather than asking me to create an avatar and post a biog!.

[NickP0]

Hi Ady

Before I change my email password

1. can you confirm this is my my tiscali email password?

2. will I then need to reset all devices that link to emails i.e. 2 laptops, a tablet and a mobile phone?

You say that "Remember mail forwarding though the mail servers is no longer permitted." I successfully forwarded 2 emails to my siblings about our father's funeral on 2 January am and was blocked from sending ALL emails from 2 January pm by all routes (Outlook, webmail) and by laptop and mobile phone. Is this connected? Are you saying that forwarding emails has suddenly been discontinued and blocked?

The message I get from Outlook on my laptop when sending outgoing emails to ALL email addresses are blocked is:

Server error: '554 5.7.1 <my email address>: Sender address rejected: You are blocked sending mail' Is this not the Talktalk server?

I cannot send on my laptop via Talktalk web-based email either. 

The message I get from my Samsung mobile and tablet proprietary email programme is "This email has been classified as spam by the email provider" Is this not Talktalk server?

Nick

[Ady-TalkTalk]

Hi NickP0, your account has no flags on the systems I can see. Please reset your mailbox password to a completely new never used before one. Remember mail forwarding though the mail servers is no longer permitted.  If after an hour you can't send please let me know. 

Ady

[Gliwmaeden2]

@NickP0,

Sorry to hear that this has happened at such a difficult time for your family. 

It is very important not to muddle different issues with another customer's post, so thanks for starting this one now and completing your details. 

I am sure you understand the importance of staff being able to identify your particular account

The other poster has no reply yet, so it's likely that you will not hear back from staff now before Monday.  Do keep an eye out however.

Any notifications will come from a No Reply address, so always post back in this thread.

For urgent communications that might be time sensitive for arrangements around the funeral it might be an idea to use a Gmail or similar alternative address to get communications out in time, in case this takes a while to resolve.