Personal folders in email

[Jojo2024]

The folders I set up in my email had suddenly disappeared  yesterday when I logged in.

Any ideas?

[Ady-TalkTalk]

Were the folders showing in webmail? Or was the mail that had been in those folders showing there?

Ady

[Jojo2024]

Hi Ady.  Yes I have but I dont know what I am looking for.

Whilst I really could do with recovering my email files  I dont have any assistance at present and I do not think I am IT literate enough to go any further.  Thank you for hour help.   Monica

[Ady-TalkTalk]

Did you click on the blue link in my post and check on webmail?

Ady

[Jojo2024]

Ok so I normally have access via my short cut screen which takes me strt into my email only very occasionally asking me to log in.

My short cut now wants signing every time! I am thinking maybe I have inadvertantly logged on to webmail and deleted my normal short CUT.

Am  I correct in thinking personal folders dont show up in webmail?

If that is the case how can I reinstate my folders?  

[Ady-TalkTalk]

If you're using webmail you'll be clicking on mail on a TalkTalk site or in MyAccount or going to a browser and using the TalkTalk webmail site. 

Ady

[Jojo2024]

Hi.  I presume email client as it is no different to my  normal log in.  Excuse my ignorance but how can I tell?

[Ady-TalkTalk]

Hi Jojo2024, is this when you log in to TalkTalk Webmail or a mail client? 

Ady