Pharmacy2U emails

[Pedro67]

We don't receive any prescription notification mails from Pharmacy2U these days but did from their support email address- seems to have occurred since their website revamp months ago. Now they want me to respond to a prescription email which, of course, I haven't received. Help!

[nomfezeko-TT]

Thank you for the clarification regarding the Pharmacy2U website revamp. I understand how frustrating it can be not to receive a response after reaching out for help.

If you need further assistance or have any other questions, please feel free to reach out. We’re here to support you!

-Fez. 

[Pedro67]

Hi @nomfezeko-TT  not in spam folder, the website revamp in question was the Pharmacy2U one - I have reached out to them but no response. Thanks & best regards.

[nomfezeko-TT]

Hello @Pedro67 thank you for reaching out to us regarding the issues you’re experiencing with prescription notification emails from Pharmacy2U. I understand how important it is to receive these notifications, and we are here to help with this matter.

I’m sorry to hear that you haven’t been receiving your prescription notification emails since the website revamp. This can be frustrating, especially when you need to respond to important communications. First, please check your spam or junk email folder to see if the notifications might have been filtered there. Kindly provide us with feedback if you are still having this issue. 

-Fez. 

[Pedro67]

Done, thanks.

[sabelo-TT]

Thank you for this. Before I continue any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[Pedro67]

Hi @sabelo-TT  still no e-mails, no response from their tech support but it happened once before when the website was changed, odd.

[sabelo-TT]

Hi there @Pedro67, 

Just to double check on if the matter still persists. Please do confirm with feedback once you have received this. 

Thanks. 

[Gliwmaeden2]

Check that it's really come from the source by hovering over the sender name.

Don't click on any links in that email unless you are sure of the sender, @Pedro67.

It does get spoofed notoriously.