Ask us about your TalkTalk email account and Webmail.
3 hours ago
Hi,
I had a phishing email several days ago and went through the correct procedure of reporting it to Talk Talk, sending the phishing email as a saved file.
The email was successfully sent (3 times using the Talk Talk web app) over the following days, but I have never received a confirmation email saying it arrived. The last time the email was reported was Friday 10th January.
I have reported other phishing emails since then and the confirmation email arrived a few minutes later, as expected.
Can I assume the email has been received by Talk Talk?
Regards
2 hours ago - last edited 2 hours ago
2 hours ago
No, I've always received a confirmation.
Perhaps delete your saved file. Resave it. Open a new email, attach it, and resend it.
Bill