Phishing email confirmation emails

[stephen54]

Hi,

 I had a phishing email several days ago and went through the correct procedure of reporting it to Talk Talk, sending the phishing email as a saved file.

The email was successfully sent (3 times using the Talk Talk web app) over the following days, but I have never received a confirmation email saying it arrived. The last time the email was reported was Friday 10th January.

I have reported other phishing emails since then and the confirmation email arrived a few minutes later, as expected.

Can I assume the email has been received by Talk Talk?

Regards 

[stephen54]

Hi @Billx ,

I did actually meant Talk Talk web mail from the browser. My bad, 😁.

I agree with you. As it appears to be a one off, I will just get on with my life and raise the problem if it happens again.

Thanks for your help and suggestions.

Regards

[Billx · Accepted solution]

I thought the TalkTalk Webmail App is exactly the same as TalkTalk Webmail via the browser.

Save that particular email again to a local computer folder. It's usually defaults to Documents or Downloads.

Open TalkTalk Webmail via the browser this time, rather than the app.

Open a New email To: phishing@talktalk.co.uk

Attach the saved email

Send

Its worth another try.

Other than that, I don't know why it's not sending you a confirmation.

If this is the only reported email, that you are not receiving a confirmation, just ignore it, and send the other phishing emails, in the normal way.

Bill

[stephen54]

Hi @Billx ,

Just to update you.

I have tried your suggestion with no luck.

Using the Talk Talk web mail app the email gets sent, but there is still no confirmation of receipt.

I have also tried;

• sending the email via Thunderbird - every time I try and send it I get a timeout message.
• sending the email via Outlook - the email was successfully sent, but there has been no confirmation of receipt.

I have blocked the sender using Rules on my Talk Talk email account, but, of course, this doesn't help protect other users!

Regards

[stephen54]

Hi @Billx ,

I think I tried that, but I will try it again. Thanks.

Steve

[Billx]

No, I've always received a confirmation.

Perhaps delete your saved file. Resave it. Open a new email, attach it, and resend it.

Bill