Phishing emails

[RochdaleJohn]

Before deleting them I normally forward phishing emails to the Cyber Security Agency nationally, or to TalkTalk if it purports to come from TalkTalk. I use Outlook on an iPhone or Windows laptop. For about 3 weeks, when I try and forward the email it won’t send and just stays in the Outbox. ‘Unable to send message’ is displayed. I’m concerned that no action can be taken against the senders if I can’t report the phishing/scam messages. I did try emailing a question to phishing@TalkTalk but got no reply.

[Gliwmaeden2]

Thanks, @td123.

Good to know it sometimes works!

[td123]

@RochdaleJohn @Gliwmaeden2 

About 3 weeks back I also had a problem trying to forward to both TalkTalk and the Govt's "report phishing" adresses getting an error message  An error occurred inside the server which prevented it from fulfilling the request  but I had 2No. more to deal with yesterday and they both went through okay. 

[Gliwmaeden2]

Have you got another email address you could try sending it from?

Say you received it at xxxx@talktalk.net [whatever your actual Talktalk address is].

Screenshot and copy & paste as before, or screenshot the sender's "name" and email address.

Copy and paste may also be perceived as live, @RochdaleJohn.

And finally, try a different device?

Very cumbersome, I agree.

[RochdaleJohn]

Just tried copying and pasting the sender’s email address into a new email to the Cyber Security Centre with a screenshot of the phishing email. That worked for the first email, but not for the next 3! As before, those emails were left in the Outbox of the Outlook app on my iPhone.

[RochdaleJohn]

Thanks again @Gliwmaeden2. Yes, I could send a screenshot. I’d also have to bring up the properties of the sender, copy them and include them in the text of my email. It would work, so I’ll do that unless I see other suggestions. But it’s more convoluted than the way that used to work fine - forwarding. TalkTalk only suggest sending an attachment.

[Gliwmaeden2]

Screenshot and attach that to send, so it doesn't have to be saved as a "live" file?

[RochdaleJohn]

Thanks @Gliwmaeden2 . Maybe it can be done another way, but I think I’d need to save the scam message on my device to be able to attach it to a new email? I used to be able to forward them, but think TalkTalk has introduced something which now prevents this.

[Gliwmaeden2]

Try sending it as an attachment, @RochdaleJohn.