Phishing emails

[RochdaleJohn]

Before deleting them I normally forward phishing emails to the Cyber Security Agency nationally, or to TalkTalk if it purports to come from TalkTalk. I use Outlook on an iPhone or Windows laptop. For about 3 weeks, when I try and forward the email it won’t send and just stays in the Outbox. ‘Unable to send message’ is displayed. I’m concerned that no action can be taken against the senders if I can’t report the phishing/scam messages. I did try emailing a question to phishing@TalkTalk but got no reply.

[ferguson]

I was never presented with that, it just downloaded as a file with a .eml extension?

[RochdaleJohn]

Thanks again @ferguson . Just tried webmail and followed the instructions that TalkTalk provide. I chose More Actions and Save File in order to attach it to a new email to the Cyber Security Centre. I'm then asked if I want to keep or delete the file. I'm warned that the file may harm my device, so it hardly seems wise to opt to keep it. At that point I gave up! It's seeming inordinately difficult to report unwanted and potentially harmful emails.

[ferguson]

Apologies, I should have said "forward" rather than "send" as attachment. But have you tried the webmail approach?

[RochdaleJohn]

Thanks @ferguson . I’ve pulled up the sender’s email address and included that in my new email. The option to send the original email as an attachment doesn’t appear to exist in Outlook on my phone or laptop. I would like to forward (or attach) the original so all the links can be analysed. Alas, so far this seems elusive. It worked fine for years but something lately must have changed.

[ferguson]

@RochdaleJohn 

Sending a screenshot does not include any of the raw data required to analyse the sender.

If you are using a mail client there is often an option to "foward as attachment."

If you are using TalkTalk webmail then click on the three horizontal dots to the right of the message; select Save as file; then send that consequential .eml file as an attachment. 

[Gliwmaeden2]

Thanks, @td123.

Good to know it sometimes works!

[td123]

@RochdaleJohn @Gliwmaeden2 

About 3 weeks back I also had a problem trying to forward to both TalkTalk and the Govt's "report phishing" adresses getting an error message  An error occurred inside the server which prevented it from fulfilling the request  but I had 2No. more to deal with yesterday and they both went through okay. 

[Gliwmaeden2]

Have you got another email address you could try sending it from?

Say you received it at xxxx@talktalk.net [whatever your actual Talktalk address is].

Screenshot and copy & paste as before, or screenshot the sender's "name" and email address.

Copy and paste may also be perceived as live, @RochdaleJohn.

And finally, try a different device?

Very cumbersome, I agree.

[RochdaleJohn]

Just tried copying and pasting the sender’s email address into a new email to the Cyber Security Centre with a screenshot of the phishing email. That worked for the first email, but not for the next 3! As before, those emails were left in the Outbox of the Outlook app on my iPhone.

[RochdaleJohn]

Thanks again @Gliwmaeden2. Yes, I could send a screenshot. I’d also have to bring up the properties of the sender, copy them and include them in the text of my email. It would work, so I’ll do that unless I see other suggestions. But it’s more convoluted than the way that used to work fine - forwarding. TalkTalk only suggest sending an attachment.

[Gliwmaeden2]

Screenshot and attach that to send, so it doesn't have to be saved as a "live" file?

[RochdaleJohn]

Thanks @Gliwmaeden2 . Maybe it can be done another way, but I think I’d need to save the scam message on my device to be able to attach it to a new email? I used to be able to forward them, but think TalkTalk has introduced something which now prevents this.

[Gliwmaeden2]

Try sending it as an attachment, @RochdaleJohn.