Pipex Netmail

[AC3737]

My pipex netmail account stopped working and I understand it needs to be restored after updating the settings. How do I do get it restored?

[Ady-TalkTalk]

You're welcome

Ady

[AC3737]

Thank you.

I'll give it a go again at the weekend.

Great forum. I did ring talk talk tech support the other week, but had more joy on here.  

[Ady-TalkTalk]

Hi AC3737, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[AC3737]

Thanks.

I have just added my pipex email address and cust account to the notes in my profile as requested. 

[Gondola]

Ady has not responded since you updated your Community profile. I'll push a reminder into his workflow and I hope he'll be able to pick up and check your pipex email address early next week.

The setup on the android mobile is perfectly good. So you look to be all ready for access to be restored.

Just a heads up that I cannot see your email address but if you know it's a master address then that's ok but if it's an alias address then Ady will need to know the master pipex address and to work with that so please do add that to your Community profile.

[AC3737]

Still no access.

I have uploaded my setting and error message.

How do I get this restored?

[AC3737]

pipex email account now added to profile.

I spoke to talk talk about enabling account on Sunday, but I still have no access as of today.

[Ady-TalkTalk]

Hi AC3737, you've not added the affected mailbox to your profile I can't help if you don't update your profile.

Ady

[Gondola]

You haven't updated your Community profile settings so TalkTalk Support don't know who you are or what your email address is.

So, take the opportunity to tell us what services, device(s) and software are you using and what settings you're using. Best to upload screenshots so we can check for you to make sure that you're not permanently locked to webmail.

[AC3737]

Yes, please restore access. The settings have been updated.

[Gondola]

Hi AC3737 

Your pipex mailbox must be accessed using the talktalk.net server host names and secure ports and TLS 1.2 encryption protocol. Have you updated the settings following TalkTalk guidance and on what services, device(s) and software?

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus