Pipex email not working

[Tonyfj]

Since this afternoon I can no longer access emails because of failed authentication, no doubt relating to a recent email giving updated settings for TalkTalk mail. Whilst I can access my emails via Webmail, I want to continue to use on my pc, eM Client, and on my mobile TypeApp, but the  settings given don't work. My email address is of the form dsl.pipex.com. Help please.

[Ady-TalkTalk]

Hi Tony, thanks for letting us know.

Ady

[Tonyfj]

All working now, so thanks to you both.

Tony

[Ady-TalkTalk]

Hi Tony, have you followed Gondola's advice and do you now have the correct settings in place?

Ady

[Gondola]

Weekends don't count! Today or tomorrow I'd say. Try again later to see if the iPhone authenticates the password. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[Tonyfj]

Just checking that my mailbox hasn't been restored yet as I still can't log in, and the 48 hours have passed. Thanks.

Tony

[Ady-TalkTalk]

You're very welcome.

Ady

[Tonyfj]

OK, thanks.

Tony

[Tonyfj]

Ok, thanks.

Tony

[Ady-TalkTalk]

Hi Tonyfj, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

The settings I've given are tested and proven so I hope you don't have any problems once TalkTalk restore email client access. I'm here to support you if you do need assistance.

[Tonyfj]

Thanks. Hopefully it will all work once I get access restored so I'll wait for that to happen before confirming whether I  still have problems.

Tony

[Gondola]

Hi Tony

The setups for eMClient and TypeApp are given below. Note that the Username is the full pipex email address. The server host domain names are talktalk.net as they are for all TalkTalk Consumer Mail domains including talktalk.net, tiscali.co.uk and dsl.pipex.net etc.

The clients will not authenticate a connection if TalkTalk have withdrawn IMAP4 / POP3 access so that needs to be restored, I'll request for you and TalkTalk Support will respond here, hopefully tomorrow.

emClient does have some settings for the incoming and outgoing servers that are not exactly intuitive.

You'll see that set up is for emClient as an IMAP secure account with the following settings:

Account Type	IMAP secure
Username	Full email address
Password	Email password
Incoming mail server Host	mail.talktalk.net
Incoming Port (IMAP)	993
Security Policy	Use SSL/TLS on special port (Legacy)
Outgoing mail server Host	smtp.talktalk.net
Outgoing Port	587
Security Policy	Force usage of SSL/TLS
Server Requires Authentication	Yes
Authentication Method	Normal Password

(If the account is a POP3 secure account the incoming port number is 995)

Typeapp email for Android

• Select Add Account
• Other Email
• Enter the Email address and Password
  (The full email address is the Username)
• Select Automatic (default is Automatic)
  The account settings will be auto-detected* and set up automatically as a secure IMAP email account. Those settings are shown below.

To access Settings for an existing account

• From the Inbox, tap the horizontal triple open dots (top right)
• Settings
• Accounts
• Select the TalkTalk account
• Select Edit Account
• Select Incoming/Outgoing Settings

Incoming server settings

• IMAP server: mail.talktalk.net
• Security: SSL/TLS (check certificate)
• Authentication: Plain
• Port 993
  (If the account is a POP3 secure account the port number is 995)

Outgoing server settings

• SMTP server: smtp.talktalk.net
• Security: STARTTLS (check certificate)
• Port: 587
• Tick Require sign-in
• Authentication: Automatic