Please link legacy Tiscali address to TalkTalk account

[MrsB187]

Hi, I'm writing on behalf of my 84 year old Mum whose account this is.

She is a current TalkTalk customer, but uses a legacy Tiscali address for email.

Per the sticky, could you please link the Tiscali address to her account ASAP and confirm as the ability for her to send emails has been cutoff and she is panicking.

Grateful if TalkTalk staff could resolve as a priority as she is on here own and is extremely distressed about this as her email account is vital for her. 

Also if there is another way to do this (ie. speaking to customer support) then please let me know as having to do it via a forum seems an unusual arrangement.

Many thanks in advance

Mrs B's son

[Divsec]

Thanks great news, thanks for letting us know.

Keep an eye on the transfer and please get back to us if it isn't in place as expected.

D

[MrsB187]

All in progress and should be completed in 48 hours. Thanks @Divsec and the Talk Talk staff, old lady crisis averted!

[Dobbo6]

Good luck i have been waiting 2 weeks for them to get back to me still nothing after numerous web chats and phone calls

[siphosethu-TT]

Hi there, thank you so much for providing us with that information, I'm going to look into this for you, please allow me a moment. 

[MrsB187]

Great, thanks!

[Divsec]

Hi @MrsB187 maybe unusual but generally effective.

Your post has been escalated and you should hear soon.