Please link my email to my broadband account and confirm when this has been done.

[leramnep]

I have a legacy account with TalkTalk and can no longer send emails.

Yet I have been a TalkTalk broadband customer for over 10 years.

I have updated my account record with my legacy email address.

Trying to talk to customer services is useless. They do not listen and just keep repeating what I say to them. It is as if they have no knowledge of the proposed use of Everymail (which I do NOT have to pay for because I am a broadband customer.

I have put my email address in private notes in my profile.

I'm totally frustrated with the whole process.

[leramnep]

Hello @Billx 

Thanks for your input.

1 I have not received emails form TalkTalk for ages about subscribing to Everymail. I have not asked them to stop sending them.

2 I have asked them to link my email address to my broadband account.

3 I do not access my email from Mailbox Manager (did not even know such a thing existed). I access via Webmail (apps.talktalk.co.uk).

4 I still have the red banner across the top of my mailbox.

5 If I click on the New email button I still receive the threatening Final Notice pop up.

6 I followed your link to myaccount and was told "You are not allowed to sign in".

I am, unfortunately, no further forward.

[Billx]

Hi, @leramnep 

The Support Team Staff have already said they have actioned something, in order to stop you receiving any more emails urging you to subscribe to Everymail.

Has this action, at the same time,

also removed the Subscription tab within Mailbox Manager at https://apps.talktalk.co.uk/myaccount/?#/login

and also removed the red  banner urging Subscription to Everymail, at TalkTalk webmail, for each of your TalkTalk email addresses?

Bill

[sabelo-TT]

@leramnep, I do understand your concerns about this matter and as stated that since you the matter still persists, our team of engineers re working towards resolving this issue at place. 

[leramnep]

@Mandisa-TT wrote to me on my other thread (which had a different subject matter and was for a different topic)

They said the following....

"Hi @leramnep I sincerely apologize for any inconvenience you're experiencing. I've reviewed your account and can confirm that your emails are linked to your broadband account. The issue was escalated on August 5, 2025, to restore your email functionality. Could you please let me know if your emails are now working, or if you are still having trouble sending them? Thank you for your patience."

I have just logged onto webmail and I am still getting the red banner that says I am no longer able to send emails. When I click to send email I get the threatening final notice message. So whatever has been done has failed.

Please PM me and confirm which email addresses you think are now linked to my broadband account so I can check that the correct email addresses have been linked. 

Thank you

[sabelo-TT]

@leramnep, we do apologise for any difficulties caused by this however, we are currently aware of clients who are unable to sending emails. Our engineers are on ground working towards resolving this matter. 

[leramnep]

Hello, @kanya-TT 

I have lost count of the numer of times that TalkTalk staff have raised an escalation. It still results in no action.

Today is 20.55 BST on Monday 11 August. I am still not able to send emails.

I first called TalkTalk on 18 July. I was lied to. My ability to send emails was stopped on 28 July.

I called again on 29 July. The person I spoke to was of no help at all. They asked me to send an email, although I had already told them I was calling because could not send emails!!

On 30 July I first posted here.

On Tuesday morning (5 August) I received the message that I could expect my ability to send emails would be restored within the next 48 hours. Another lie.

Over 6 days later I still cannot send emails.

24 days after I first approached TalkTalk, I still have not had this matter resolved. And you ask me to be patient!

I have been patient beyond belief and have no faith in TalkTalk's ability to resolve the mess that they have created in an acceptable timescale. 

I appreciate that this problem is not of your making. It would appear that TalkTalk support team staff are also being lied to. Too many customers have been given the 48 hour spiel and I suspect that is what you have been told to say, although it is clearly a load of nonsense, designed to try and shut customers up. Somebody far senior should be losing their job over this fiasco. The lack of transparency and the lack of honesty from TalkTalk senior management is outrageous.

[kanya-TT]

Hey there, @leramnep. We've raised and escalation for you. Yes, some of our customers are yet to see their emails restored but we have made progress so far. Please be patient whilst we work to have everyone's email restored.

Kanya

[leramnep]

I have two threads because I have two topics open.

This one is my attempt to have TalkTalk link my email to my broadband account so that I can send emails. This thread is specific to me and my existing email and existing broadband account.

The other topic, on a separate thread, was to ask where I could go to suggest that TalkTalk halts the process immediately and remove the threat of denying all access to email accounts by 8 September to give themselves a chance to get their house in order. The topic is a general query and separate from my personal situation. That is why I opened it as a new topic.

[nambuso-TT]

I can see that you are currently chatting with my colleague she'll continue chatting with you on the other thread. Please stick to one thread to avoid confusion.

[leramnep]

Thanks @Gliwmaeden2 

The response to my other topic was not exactly an answer in my opinion.

Neither did it respond to the point which I had raised which was a general query (not a point specific to me being unable to send emails).

I'm now going to disappear for a while to give myself a break from the frustrations caused by TalkTalk.

[leramnep]

Thanks, @Gliwmaeden2 

I appreciate your input.

However, I do not like being given reassurances by Support Team staff of 48 hour waits which turn out to be patently untrue. A little honesty from TalkTalk towards their customers would be appreciated.

Your confirmation of a vast backlog is not reassuring, especially since all email access is to be lost by 8 September.

I have no confidence that TalkTalk has the capability to sort out this mess, which is of their own creation, by 8 September.

I started another topic, suggesting that TalkTalk should halt the whole process, remove the 8 September threat and give themselves time to deal with the 100s of customers who have broadband and therefore did not think this loss of access applied to them.

This is such a shambles and I feel badly let down.

[Gliwmaeden2]

@leramnep,

You received a response very recently on the new thread you started, here:

https://community.talktalk.co.uk/t5/Email/Threats-to-lose-email-access-by-8-September-2025/td-p/3124...

[Gliwmaeden2]

@leramnep there's a vast backlog.

You can use the Complaints Process linked at the foot of any Talktalk page to reach more support. 

[leramnep]

Hello

I would be grateful if somebody from TalkTalk could contact me and let me know when my email address will be linked to my existing broadband account.

I have been waiting for too long. I am told that matters have been escalated but this is meaningless unless someone actually does something.

I would like to be able to send emails.

[leramnep]

I am giddy with excitement. I have just earned the Applause all round badge. 

But I still cannot send emails.

[leramnep]

This is so exciting! I have received notification that "As the result of your contributions to the community, you've earned a new rank! Your new rank is: Participant." The only reason I have reached the giddy heights of "Participant" is because TalkTalk is incompetent. They have completely mismanaged this whole notion of charging existing broadband customers for email access. Shameful!

However, TalkTalk have continued to fail to link my email to my broadband account. I am still not able to send emails.

Rather than be elevated to a new rank, I would much prefer to be able to send emails. TalkTalk, please get your priorities right.

[leramnep]

I raised this query on 30 July. It is now 8 August and I am still waiting for TalkTalk to link my email to my broadband account.

How much longer am I expected to wait?

I'm told that I will lose access to the whole of my email account by 8 September. Your slow response is a cause of great concern and stress.

Please, sort this out asap.

[leramnep]

@Philile-TT 

It is now over 72 hours since I was told that I would be able to send emails. I was told it would be 48 hours. What is the reaon for the delay? I have not had the courtesy of a valid explanation.

An additional 24 hours delay is a significant and unacceptable over run. I appreciate that this is not of your doing but TalkTalk as a business should be ashamed of themselves. I am told lies again and again.

I am fed up with waiting for TalkTalk to DO something. As I have said before - a lot of chat and no action. It is not good enough for TalkTalk to provide such poor customer service.

How do I escalate my complaint?

More importantly, HOW DO I GET TALKTALK TO LINK MY EMAIL TO MY BROADBAND ACCOUNT AND RESTORE MY ABILITY TO SEND EMAILS?

[Philile-TT]

@leramnep I cannot confirm the reason as it is the back-office team that is currently working on it, this could also be caused by a back log. 

[leramnep]

@Philile-TT 

It was Tuesday morning that I received the message that I could expect my email access to be restored within the next 48 hours.

It is now Thursday afternoon. By my reckoning more than 48 hours have passed. 

Is there a reason for the delay?