Problems sending deleting moving emails

[Adiebaby]

I have an email account and up until Friday it was working fine. Yesterday and today I have tried to log in, getting access eventually but not receiving my log in /security screen. When in I am unable to delete any emails and likewise I cannot move them to respective folders. 

I am also unable to respond to emails in my in box

I did have a warning screen flash up from my security portal on Friday so I closed the system down and restarted it The warning did mot reappear.

I can access every other link on my computer and they appear to be working fine

Can you assist with any guidance please.

[Adiebaby]

On this lap top it starts to connect and that is all it does It does not connect to the home page.

I have just tried another lap top and I can get into my emails but nothing has altered, still not able to delete, send or reply.

[nambuso-TT]

Just to confirm what happens when you try to login?

[Adiebaby]

Okay I have cleared my browser but now I cant get back onto the Talktalk log on page. I did this morning first thing and then it went straight through to my in box bypassing the security screen.

[nambuso-TT]

Okay please clear your browser and try to delete emails or try to respond to one of your emails and confirm what happens. Thanks

[Adiebaby]

Chrome

[nambuso-TT]

Hi there Adiebaby. Thanks for getting in touch. 

Just to confirm which browser are you currently using? example: Chrome, Firefox, Safari etc.

[Adiebaby]

On my Lap Top I am using a browser I believe and on my phone an App !

[sabelo-TT]

@Adiebaby , just to double check, how are you currently accessing your emails? Are you currently using a browser or accessing your emails using an App? 

[Adiebaby]

Afternoon

Just got back from walking the dog and checked through everything and it appears okay to me. I am not a wiz with computers as I am from the age of slide rules and logarithms 

I only use this because I have to as everyone sends me emails.

If I am missing something can you point me in the right direction please, now out to the hospital so could be a while till I reply.

My phone tells me I am still receiving em,ails but I cant get into them now on my laptop

Adrian

[sabelo-TT]

@Adiebaby, I have double checked and can confirm that your profile is still not as yet updated. 

[Adiebaby]

Good morning

All completed as requested I hope

Adrian

[sabelo-TT]

@Adiebaby, thank you for your reply. Could you please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

As I will need to further investigate this matter on my end. 

[Adiebaby]

Good morning

I have just checked my emails as I was otherwise engaged yesterday, and no change,I still cant delete, move or send emails.

When I ask to send or reply to an email the information tab tries to open but doesn't. I am still receiving emails. I am also receiving the emails on my phone but cant reply on that either.

Adrian

[sabelo-TT]

Hello there @Adiebaby, 

Just wanted to double check if you are still experiencing any issues with your emails. Kindly confirm with feedback once you have received this message.