Hi @Eagle1, thank you for reaching out to us. I understand that you're having trouble logging into your email account, and I’m here to help you resolve this issue.
Since you mentioned that you haven’t changed your password and that you had an online chat regarding linking your account to another email address for a password reset, let’s take a few steps to address this:
- First, please check your other email address for any confirmation or instructions from our team regarding the password change. Sometimes, these emails can end up in your spam or junk folder, so be sure to check there as well. If you haven’t received any updates, please do let us know so we can help further. If you’re unable to access your linked email address, we can explore other options for verifying your identity and help resetting your password.
Please let me know how you would like to proceed, and I’ll do my best to assist you further. Please ensure not to share any personal information publicly.
Thank you for your patience, and I look forward to helping you get back into your account.
-Fez.
