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email support

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Problems sending email

MaureenHeb1
First Timer
Private Message TalkTalk
Message 6 of 6
 
I keepgetting this message when sending emails:
 

sa-prd-rgin-004.btmx-prd.synchronoss.net rejected your message to the following email addresses:

(receipient's email address)

Your message couldn't be delivered because the recipient's email system wasn't able to confirm that your message came from a trusted location.

For Email Administrators
This error is related to the Sender Policy Framework (SPF). The destination email system's evaluation of the SPF record for the message resulted in an error. Please work with your domain registrar to ensure your SPF records are correctly configured.

 

sa-prd-rgin-004.btmx-prd.synchronoss.net gave this error:
The message was rejected because of Sender Policy Framework violation -> 571 DMARC Reject (5.7.1.2) on 2024/06/06 16:18:19 BST from un-validated IP address: 40.92.48.48. The DMARC policy for the domain hotmail.co.uk tells us to reject this email.;We protected our customers by not allowing any more emails from your IP address till we notice an improvement. You may have been affected unknowingly through your email provider. Please contact your email provider to assist. Our Postmaster will be unable to help you.

 

Diagnostic information for administrators:

Generating server: GV1PR03MB10893.eurprd03.prod.outlook.com

 

sa-prd-rgin-004.btmx-prd.synchronoss.net
Remote server returned '550 5.7.23 The message was rejected because of Sender Policy Framework violation -> 571 DMARC Reject (5.7.1.2) on 2024/06/06 16:18:19 BST from un-validated IP address: 40.92.48.48. The DMARC policy for the domain hotmail.co.uk tells us to reject this email.;We protected our customers by not allowing any more emails from your IP address till we notice an improvement. You may have been affected unknowingly through your email provider. Please contact your email provider to assist. Our Postmaster will be unable to help you.'

 

What can I do?

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5 REPLIES 5

Message 1 of 6

Just to add a little information about New Outlook, in case you weren't aware. Microsoft have designed the product such that the email settings cannot be edited. So, if any settings require changing you'll need to remove each account that needs changes and set up afresh.

GondolaCommunity Star 2017-2024

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MaureenHeb1
First Timer
Private Message TalkTalk
Message 2 of 6

Thank you. I'll give that a go and see what happens.

 

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Message 3 of 6

The BT Mail bounceback suggests the outgoing messages are not authenticated which suggests that the New Outlook settings are not correct. Here are the settings for the hotmail email address:


Incoming Server – IMAP

Server: imap-mail.outlook.com
Port: 993
Security: SSL/TLS
Username: Your full hotmail email address
Password: Your hotmail email password

 

Outgoing Server – SMTP

Server: smtp-mail.outlook.com
Port: 587
Security: STARTTLS
Username: Your full hotmail email address
Password: Your hotmail email password

 

And for the talktalk email address:


Incoming Server – IMAP

Server: mail.talktalk.net
Port: 993
Security: SSL/TLS
Username: Your full talktalk email address
Password: Your talktalk email password

 

Outgoing Server – SMTP

Server: smtp.talktalk.net
Port: 587
Security: STARTTLS
Username: Your full talktalk email address
Password: Your talktalk email password

GondolaCommunity Star 2017-2024

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MaureenHeb1
First Timer
Private Message TalkTalk
Message 4 of 6

Yes - I'm a broadband customer.  I have tried sending from my hotmail address and my talktalk address with the same result.  I'm sending from my Windows 11 laptop via New Outlook.

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Gondola
Philosopher
Private Message TalkTalk
Message 5 of 6

The error message tells me you're sending from Hotmail to BT Mail and BT Mail is rejecting the Hotmail message because it's not authenticated.

 

I'd assume you're a TalkTalk Broadband customer? What's the email domain you're sending from - just the part after the @ symbol and how are you sending that message - what device, what operating system and what email software?

GondolaCommunity Star 2017-2024

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