cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

REP 12845716

ROYBEDFORD
First Timer
Private Message
Message 4 of 4

For three days now my wife's Internet connection on her I-pad has been lost, having been fully operational for several years. She has urgent news to circulate and cannot do so. My computer connections are working OK, but I cannot help her as I do not have the contacts that she needs to distribute this sad news.. The problem was reported two days ago, it was thought it would be sorted after a two hour delay, but it was not, and the only information that I am now getting is that it is being worked on.

0 Likes
3 REPLIES 3

Message 1 of 4

Hi ROYBEDFORD

 

Has the ipad been powered off and back on?

 

It would be worth setting up the wireless again on the ipad (on the ipad wifi settings, forgetting the network and then connecting again with the wireless password from your router)

 

Thanks

0 Likes

ROYBEDFORD
First Timer
Private Message
Message 2 of 4

As e-mailed, the I-pad is the only other device connected to the router and my computer.

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi ROYBEDFORD

 

Just to confirm, is this only affecting the iPad? Are all other devices using the connection working ok?

0 Likes