HELP!!! - Cant use email on Outlook Since February

[PR_2023]

Good Evening, 

I am trying to add my TalkTalk.Net emails to Outlook Application however anything I try will not work. I know my username and password are correct because I can login via webmail. 

Setup trying to use IMAP with the following details below. 

Incoming Mail

- Server - mail.talktalk.net

- Port - 993

-Encryption Method - SSL/TLS

-Unticked (Require Log-on using secure password authentication)

Outgoing eMail

- Server - smtp.talktalk.net

- Port - 587

-Encryption Method - SSL/TLS

-Unticked (Require Log-on using secure password authentication)

I then receive an error "Something went wrong". "We couldn't log on to the incoming (IMAP) server. Please check your email address and password and try again. 

I have tried to setup using Outlook and the built in Mail app but none are working.

[Ady-TalkTalk]

You should find its sorted now. 

Ady

[PR_2023]

Hi @Ady-TalkTalk 

Thanks for the response! It would be great if you can let me know when the List has been run. 

[Ady-TalkTalk]

No it hasn't which is odd. My colleague is normally very good at this. I've sent a different chaser.

Ady

[PR_2023]

Hi @Ady-TalkTalk ,

Do you know if the List has been run yet? 

[Ady-TalkTalk]

I'm afraid it hasn't been done yet. I've sent a message to my colleague with the list and asked him to run them as soon as possible. It should happen this afternoon.

Ady

[PR_2023]

Hi @Ady-TalkTalk / @Chris-TalkTalk 

It has been longer than 48 Hours and I still cannot add the mailbox to outlook or windows 10 mail etc. 

Can you check to see if it's been restored please. I have double checked the email in private notes and its correct. 

[Ady-TalkTalk]

Hi PR_2023, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[PR_2023]

Hi @Chris-TalkTalk , 

Yes webmail works fine however I am unable to add the email account to any third party software such as Outlook, IOS Mail, Windows 10/11 Mail, thunderbird etc. 

tried everything - I did receive an email on 17th February to say it would be blocked and had to contact support to get it re-enabled again. 

[Chris-TalkTalk]

Hi PR_2023,

Could I just ask, does webmail work OK?

Chris

[KeithFrench]

I am not talking about online chat at all, you will most likely be contacted by the main TalkTalk email expert @Ady-TalkTalk.

[PR_2023]

Live chat wasn't very helpful lol I was hoping one of the talk talk experts on here could help. Hopefully they see this chat. Thank-you for your help though. 

[KeithFrench]

Then I'll ask TalkTalk to get involved.

[PR_2023]

It doesn't matter what email program I use the errors all seem to point to incorrect details on IMAP.talktalk.net - Even tried using thunderbird. Do you think my account has been blocked and needs updating. 

[PR_2023]

My bad - Using the talktalk.net email domain. 

[KeithFrench]

What about the email domain as I have asked in the same post?

[PR_2023]

Hi Keith, 

Yes all username and passwords are set with Email Address and Passwords. 

[KeithFrench]

Crucially did you try enabling the log with your email address as the username & its password?

Is it a talktalk.net address, one of the other talktalk managed ones or your own domain?

[PR_2023]

Hi Keith, 

Thanks for your reply! I tried it with STARTTLS and the outcome was still the same. This issue is happening on several devices and applications. Outlook, Windows Mail, Outlook Mobile, IOS Mail etc

[KeithFrench]

I don't use Outlook but there would seem to be a couple of errors with your setup.

1. You must use your email address as the username & your password AND login with these credentials. 
2. Does Outlook allow the SMTP server to use STARTTLS for the encryption, as that is what it should be?