Ask us about your TalkTalk email account and Webmail.
on 21-03-2023 03:46 PM
Hi I am only able to send emails from my (IOS, Windows) devices, there is no receive active so I believe my account has been limited to WebMail access only.
https://community.talktalk.co.uk/t5/Email/Anyone-who-has-lost-access-to-their-email/td-p/2955411
As per the guidance in the above topic please can you reinstate my email access to the email account listed in my Private note.
Kind Regards
on 28-03-2023 12:47 PM
Perfect.
We do appreciate your time in letting us know. Thank you.
Gondola Community Star 2017-2024
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on 28-03-2023 12:38 PM
Now all working, many thanks 😀👍
on 23-03-2023 12:09 PM
Hi Mark, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 22-03-2023 04:20 PM
I've asked that full access is restored for the mailbox email address that you will have added to your Community profile, Personal information, Private notes.
TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.
Gondola Community Star 2017-2024
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on 22-03-2023 03:48 PM
Yes all accounts have had the new sever and security settings changed/enabled and my email is also noted in the private section of the account. Many thanks for your help.
on 21-03-2023 03:56 PM
Hi Mark
If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access. It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.
TalkTalk Mail webmail is secure by design when using an up to date Internet browser.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.
For a definitive check of email settings take screenshots of the incoming and outgoing server settings for both your iOS and Windows devices, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.
When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Email account holder name
Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number
Check and Save changes
Select here: Update your profile
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Using TalkTalk Mail
Email settings and device setup guides for TalkTalk Mail
Gondola Community Star 2017-2024
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