If the mails are showing then the app is syncing with the server, so it doesn't sound like an issue at talktalks end.
Are you able to get your mails and open them on other devices?
Having googled this it does seem to be a recurring issue on Samsung phones and there are various solutions proposed such as deleting your account and readding it, clearing the cache, uninstalling the program etc. Have you tried these given you are getting the same results using other apps on your phone?
Have you sought help on a Samsung phone forum as there may be a solution there?
If having tried the various solutions proposed having done a Google search and /or on a Samsung forum, it is still occuring please post back, giving details of what you have tried and staff can look into further for you.
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Can you please also include the affected email address in this field.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
