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email support

Ask us about your TalkTalk email account and Webmail.

Scam Email

lesleybrowning
First Timer
Private Message TalkTalk

11 hours ago

Message 6 of 6

I am trying to contact your phishing department, by mailing them from your website and using talktalk software installed on my laptop without any success. I have received over 200 scam emails in recent days. I have begged for help with no success. I pay for what is said to be first class security software, how can this happen. Sherwin tried his best, but it is still happening. I put a complaint in, reference 15121413, I am still waiting for a response. Can anyone help me!

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0 Likes
5 REPLIES 5

Billx
Enlightened One
Private Message TalkTalk

9 hours ago

Message 1 of 6

Thanks much, @Ady-TalkTalk 

0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message

9 hours ago

Message 2 of 6

It is Open Xchange. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Billx
Enlightened One
Private Message TalkTalk

9 hours ago

Message 3 of 6

Is Open Exchange related to 'mx-out.tt.xion.oxcs.net'?

 

Bill

0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message

9 hours ago

Message 4 of 6

Hi lesleybrowning, its the OpenXchange Anti Spam software that's currently letting all this spam through. There's nothing any individual agent can do to help with this. Its in the hands of the Email and Security teams. Hopefully, they'll get to the bottom of it soon. 

 

Ady

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Divsec
Community Star
Private Message TalkTalk

9 hours ago

Message 5 of 6

Hi @lesleybrowning I can tell you that the spammers are very active at the moment and that TalkTalk gave a team working on it as we speak. I've no idea how quickly they will get it resolved.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

 

 

I don't work here and all my opinions are my own.
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