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email support

Ask us about your TalkTalk email account and Webmail.

Scam TT email?

Pash02
Enlightened One
Private Message TalkTalk

on ‎19-02-2025 06:40 PM

Message 2 of 2

Hi ya,

I have just received this email and when i looked on my TT web mail there is no gold lock against the email like you normally get with emails from TT.

Plus "inviting" you the change your password if you want to raises alarm bells for me. 

 

Thanks


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fr8ys
Community Star
Private Message TalkTalk

on ‎19-02-2025 07:18 PM

Message 1 of 2

This one is genuine. It's only IF you want to change your password, not telling you you have to. Above it says username and password remain the same.

 

You should have received a previous mail, now some months ago, so you've probably forgotten it, introducing the new platform. Customers are being migrated in batches.

 

I, like you, still wouldn't click on the link, but use my normal

shortcut to access.

 

I just took it as info and deleted it as I don't use webmail to access but a third party client, but I'm pleased to see the return of being able to add and delete new email addresses.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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