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email support

Ask us about your TalkTalk email account and Webmail.

Scam TT email?

Pash02
Enlightened One
Private Message TalkTalk
Message 2 of 2

Hi ya,

I have just received this email and when i looked on my TT web mail there is no gold lock against the email like you normally get with emails from TT.

Plus "inviting" you the change your password if you want to raises alarm bells for me. 

 

Thanks


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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk
Message 1 of 2

This one is genuine. It's only IF you want to change your password, not telling you you have to. Above it says username and password remain the same.

 

You should have received a previous mail, now some months ago, so you've probably forgotten it, introducing the new platform. Customers are being migrated in batches.

 

I, like you, still wouldn't click on the link, but use my normal

shortcut to access.

 

I just took it as info and deleted it as I don't use webmail to access but a third party client, but I'm pleased to see the return of being able to add and delete new email addresses.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).