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SPAM IS BACK: MOUNTAINS OF RUBBISH

jeanrees0723
Conversation Starter
Private Message TalkTalk
Message 5 of 5

It is back with a vengeance, upwards of 12 to 20 spam emails inundating my Inbox. After a respite from the bad (very bad) old days when it came in the dozens or more, the TalkTalk floodgates for spam are open wide once more. WHY? Are there no security filters identifying malicious invaders and blocking them in your servers? What has happened to allow open season with us defenceless TalkTalk webmail users as targets? Rubbish they may be and only an idiot would click on anything, but still a daily nuisance, time-consuming and dangerous. WHY? 

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4 REPLIES 4

Message 1 of 5

Hi there

 

@jeanrees0723 I am very sorry to hear this. Please refer to the above article sent by @Gliwmaeden2, thanks

 

@Gliwmaeden2 Thanks for the above information 

Message 2 of 5

Full instructions for reporting are near the end of this article, @jeanrees0723.

 

https://help-centre.talktalk.co.uk/Broadband/Security/Phishing_emails_-_everything_you_need_to_know

 

I'll remove the duplicate thread that I replied to recently  - you didn't really need to start that.

 

Ady no longer works here, but the current support staff work similar hours - you may get a response from them after the weekend. 

 

Copied from my reply on your other thread [you didn't follow up there, and so I'm moving that one out of the way]:

 

"It's worth checking on this safe site, whether your email address was ever harvested in an attack in the past:

 

https://haveibeenpwned.com/ "

Gliwmaeden2, a fellow customer.
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Message 3 of 5

Hello Ady, I have been a TalkTalk customer since the beginning (from Tiscali).

I was looking back at my posts re Spam/Scam/Phishing mails which became once more a huge problem recently. There are currently 95 in my Spam folder - not yet deleted as usual because I have asked which is the correct TalkTalk mail Security address I should use to send these for research and blocking. Marking them as Spam has made no difference at all. I used to send with Full Source details revealed, and attached, to make the research easier but that has also proved useless. Especially galling when the spam/scam is using TalkTalk's own branding and headings like 'sent from a Trusted Sender'. May I ask what is Open Xchange and when is it expected to improve security for customers using webmail and an address @talktalk.net

 

Despite having talked on various occasions with TalkTalk's customer advisers, no one ever told me how to block these continually changing Senders' addresses. I assumed simply because they always are ever-changing. However, although I'm not Tech-savvy, it seems I have at least found a way to slow down the huge tide of junk mail. I now identify the domain, all that follows @. I then add that to the blocked senders' list (which has grown very rapidly in the last two weeks). To my joy, this seems to be helping: the latest seem to have suffixes de or pl.  The strings of nonsense also get longer and more tedious to key-in to Block; but has to be worth it. 

Any guidance and help will be appreciated. Thank you.

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 4 of 5

Hi jeanrees0723, I'm sorry you're getting lots of spam. It happens fairly regularly now. Hopefully, OpenXchange will get a handle on it with their antivirus and anti spam tools.

 

Ady


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