Slow e mails

[Dave63]

On my tiscali e mail account some days the day’s e mails do not come through until the evening. Other days they come through promptly and all seems well.

Can anyone please help.

[mandisa1-TT]

Please go online and search how to contact Apple, you will then be directed to a page and you can select the device you need assistance with. Please go online and search how to contact Apple, you will then be directed to a page and you can select the device you need assistance with. You have advised webmail is working correctly and on you Samsung however the issue is with the iPad. You can get support via the APPLE website.

[Dave63]

I will do. Could you please tell me how I contact them.

[Dave63]

Fine I will do. Could you please tell me how to contact I phone.

[mandisa1-TT]

We sincerely apologize for the inconvenience caused to you. There were reported issues affecting iPhone users after the latest software update, I would advise please contact them and find out if there is a possible fix for the issue.

[mandisa1-TT]

Hi there @Dave63 , Kindly bear with me while I look into this for you.

[Dave63]

I’m afraid the original problem has recurred.

Can access e mails in webmail fine, also on my Samsung phone also fine. They are just not appearing on my I pad which is where I normally access them.

Today’s e mails have still not arrived on my I pad but are present on webmail account and Alison my phone.

I am puzzled.

[nambuso-TT]

No worries:)

Goodbye!👋

[Dave63]

Thank you for your help.

[nambuso-TT]

Hi @Dave63, thank you for the update. If the issue recurs, please feel free to reach out to us again, and we’ll be more than happy to assist you.

Thank you very much for contacting TalkTalk. Enjoy your day.

[Dave63]

Today all e mails were working fine. I had a email sent to me and it arrived promptly.

All seems to be working well in Webmail.

Perhaps the fault has corrected itself.

[Philile-TT]

Please test by having someone to send an email and see if you still experiencing the same issue? 

[Philile-TT]

@Dave63 have you checked if you still having the same issue when using webmail? 

[Gliwmaeden2]

@Dave63, staff are only on here between c 7am and 5pm [Monday to Friday] so you need to check back during the day for any diagnostics to be run.

[Dave63]

If I  now start to use web mail to access my e mails can you then run your diagnostics test.

[Philile-TT]

I can only be able to run a diagnostics test if you use webmail to access your emails not a mail client. 

[Dave63]

No just the simple method that I have always used. Today’s e mails came through at 11.15 am

[Philile-TT]

@Dave63 are you using webmail to access emails?