Spam folder

[Lodron]

Talktalk has suddenly started putting e-mails in a spam folder and not sending them to my PC. I use my own e-mail browser, so am not aware that wanted e-mails have not reached me. How can I stop talktalk doing this so that I can make my own spam decisions? 

[angelique-TT]

Good morning Lodron. Please add the email addresses or domains of the senders whose emails you want to receive to your contacts or a safe sender list. This can help ensure that their emails are not marked as spam.

[Lodron]

Settings optionAll settings option

[kanya-TT]

Are you able to? you can use this link : Using TalkTalk Webmail.

Kanya

[kanya-TT]

Okay no worries, please make sure you are logged on webmail for the steps that will follow. Look for a settings tabs and tell me what you see. 

Kanya

[Lodron]

I have checked and double-checked. There are no spam, spam filtering or junk mail settings in my TalkTalk webmail browser.

Please advise further.

[kanya-TT]

To stop TalkTalk from automatically filtering emails into your spam folder and to manage your own spam decisions, you can follow these steps:

1. Check Spam Settings: Log in to your TalkTalk webmail account. Go to the settings or preferences section and look for spam or junk mail settings. You may find options to adjust the sensitivity of the spam filter.
2. Whitelist Contacts: Add the email addresses or domains of the senders whose emails you want to receive to your contacts or a safe sender list. This can help ensure that their emails are not marked as spam.
3. Review Spam Folder: Regularly check your spam folder for any legitimate emails that may have been incorrectly filtered. If you find any, mark them as "Not Spam" or move them to your inbox. This action can help train the spam filter.
4. Disable Spam Filtering: If you prefer to manage spam entirely on your own, you can look for an option to disable the spam filtering feature in your TalkTalk settings. This will allow all emails to go directly to your inbox.
5. Contact TalkTalk Support: If you continue to experience issues, consider reaching out to TalkTalk customer support for assistance. They may be able to provide specific guidance or make adjustments to your account settings.
6. Use Email Client Settings: If you are using an email client (like Outlook or Thunderbird), check its settings as well. Ensure that it is configured to retrieve emails from your TalkTalk account correctly.

By following these steps, you should be able to regain control over your email filtering and ensure that you receive all desired messages.

Kanya

[kanya-TT]

Please try the following solution below to try and see if this can help 

Kanya

[Lodron]

It says "There is no rule defined".

[Lodron]

Yes I do. At the very least I need to be able to "unspam" selected senders.

[kanya-TT]

Hey there, @Lodrun . Please tell us if you still need assistance. 

Kanya

[Billx]

@Lodron 

I fully get your point of view.

I am trying to see if there is a solution.

Bill

[Lodron]

I can only do that after I have identified that Webmail is spamming them. I need Webmail to STOP SCAMMING MY E-MAILS. I need to be able to download them all into Thunderbird and deal with them there.

[Lodron]

I haven't set up any rules in TalkTalk webmail. I never use it.

[Lodron]

It says "There is no rule defined". I can add a new rule, set a Vacation Notice or Auto Forward.

[Billx]

So, @Lodron 

Do you have ANY email rules, set in either TalkTalk webmail, or Thunderbird?

Bill

[nambuso-TT]

Thank you very much for the support @Billx 

[Billx]

Hi, @Lodron 

Yes, @nambuso-TT did mean 'Rules'  under webmail Settings, and not 'Filter Rules'. Click 'Rules' and see if there are any rules already setup.

If there aren't, that's OK. There aren't any rules there, diverting emails to Spam folder.

Bill

[nambuso-TT]

Okay thanks for letting me know, what do you see when you click on the rules option. 

Alternatively, something else that could work, since you stated that it's only some of the valid emails that are going into spam, it might be worth adding these emails to your safe senders list, this can help you have more control over which emails you want to be sent to your inbox and spam.

To do this, Open the mail click the 3 dots and you'll see a drop-down menu at the bottom add sender to allow list.

[Lodron]

There doesn't seem to be a "Filter Rules" option under Mail settings. There is a "Rules" option, but it is nothing to do with spam filters.

[nambuso-TT]

Alright, thank you for letting me know. you can try the below and see if there might be a rule applied to your mail. 

Please click the gear icon in the top right corner and select "All settings" from the dropdown menu. Next, click the arrow next to Mail in the menu on the left. Then click "Filter Rules". You'll find all of your filter rules listed here and you can edit them.