Spam

[Motownmag]

I send out group e mails (about 12 at a time).  These are being returned to me as suspected spam.

I get a message with the returned  e-mails saying contact Postmaster???  How do you do this?  Any suggestions why some of the e-mails seem to get delivered while others are returned?

[Motownmag]

Yes it is a Windows Desktop.

[kanya-TT]

Don't worry, you've already explained. We need to know what type of desktop you have.

Kanya

[kanya-TT]

Alright, so you received one response from the option you used earlier right. And is your desktop Windows.

Kanya

[Motownmag]

Sorry to sound dumb - as I said I'm not tech savvy.  I use the AVG browser - is this what you need?

[Motownmag]

Earlier today I re-sent e-mails to those that had been rejected, but this time I sent the bulk of the e-mail as an attachment.  It appears that at least one of those e-mails has been received.  Maybe the size of the e-mail is the problem.  But having said that it is only e-mails to people using btinternet that are the problem.  Others (using g-mail, hotmail, etc.) have been received and I've received their replies.

[kanya-TT]

I need to know the operating system on your PC?

Kanya

[Motownmag]

I'm using my desk top computer at the moment - that is what I use for sending out my e-mails.  I also access the internet on my mobile phone, but am not using it right now for internet.

[kanya-TT]

I need to know what device are you using when accessing your email?

Kanya

[Motownmag]

Yes I'm using internet at the moment.

[kanya-TT]

Are you with internet at the moment. TalkTalk network. 

Kanya

[kanya-TT]

Okay, because its happening whilst you are on our webmail we will continue with checks. 

Kanya

[Motownmag]

Yes - as far as I can see it is anyone using btinternet.com that I have a problem with.

[kanya-TT]

Alright, so the issue is only with sending out emails to a certain address only?

Kanya

[Motownmag]

Hello - yes I'm at home

[kanya-TT]

Okay no worries, can we run checks for you, are you at home?

Kanya

[Motownmag]

Hello Kanya - I am not tech savvy!  I don't use, i.e. don't know what a client email app is.  I just send these emails out using bcc from my email address.

Motownmag

[kanya-TT]

Hey @Motownmag, to be honest you are the first customer to have had this issue with email addresses from btinternet.com. Is this happening also when you send these emails using a client email app? 

Kanya

[Motownmag]

Hello Kanya - yes that's right, I'm using webmail.  I send out to members of a group I run in batches - the largest batch is 16 addresses.  I realise having had a look at those that have been rejected as suspected spam, that they are all  btinternet.com addresses. Would be grateful for any suggestions as to how I can overcome this.

Motownmag

[kanya-TT]

Hey there, @Motownmag. Thank you for reaching out. Is this happening when you are accessing your email via webmail? 

Kanya