Ask us about your TalkTalk email account and Webmail.
on 20-05-2026 11:59 AM
When I or my husband send an email it, on some occasions, is going into the recipients spam folder, unfortunately I do not know whether it has or not. This has created problems when the mail I am replying to is important.
Even when the recipient marks the first mail ‘not spam’ the next still goes into the spam folder.
anyone help me please?
Janice
on 20-05-2026 12:50 PM
How are you sending mail? Via Webmail or using a third party program such as Outlook or Thunderbird? If the latter try a few test mails using Webmail to see if this improves the situation. TalkTalk will only be able to help, normally, if the issue is within Webmail.
Also does this occur when you are using TalkTalk internet or does it occur when using third party hotspots, or a combination of both.
If it's when using the TalkTalk internet it may be that the recipients mail has identified your IP address as compromised.
Try turing your router and ONT box (if full fibre) for at least 30 minutes to establish a new session and try again.
If the situation persists, unfortunately, support staff are no longer available here and this will require you contact TalkTalk directly as the forum is now peer to peer and this is something we are, on this occasion, unable to help you with if the above does not work.
Please see the link in my signature for ways to contact TalkTalk.