I have been a Talk Talk Broadband customer for over 20 years. I access my emails via Talk talk Web mail. Back in June 2025 i started to see a banner across the top of my account along with emails stating that my web account would be restricted and eventually blocked unless I registered with Everymail. I was concerned so made 5 calls to Talk Talk customer services, only to be told exactly the same thing. Told as a paying customer I was entitled to free web mail and just to ignore the emails and banner message. I did as advised until I was blocked from making outgoing emails unless I registered with Everymail. As I needed urgent access to my email account , I registered with Everymail paying £5 per month. I rang and emailed Talk talk once again and was told that i just needed to unsubscribe from Everymail and that my web mail account would be available to access within 24 hours with no loss of data etc.. I still have not unsubscribed as I no longer trust what Talk Talk is telling me and that I will still have access to my web talk talk email account. Has anyone else had a similar experience and what was the outcome?
No worries:) Please list all your email addresses so that I can fill in a webform for you to Un restrict your emails, however you will also need to unsubscribe to Everymail. Thanks.
Also please confirm if the email address on your profile is the only email address you have
Hi there @ejwrhod. I am very sorry to hear this and I can confirm that you have an active broadband account with TalkTalk, what I would suggest is that you cancel your subscription with Everymail as you shouldn't have been affected by this. Please list all your emails that you would like to be associated with your active broadband account on your profile under private notes. Thanks
