Talktalk email

[Ali54321]

I have recently renewed my TalkTalk full fibre broadband, yet I still get emails saying my email account will be closed, I have been a loyal customer of TalkTalk for many years, please can you ensure my email accounts are not closed. I have communicated on this subject may times over recent months including a long phone call with your customer service deportment however once again today I received an emails telling my my email accounts will be closed. 

My broadband account number is 

Regards,

Alistair 

[sabelo-TT]

@Ali54321, as we have escalated this matter, I will kindly ask for your patience as our engineers working towards resolving this matter. 

[Ali54321]

Hi, things are getting better 2 of the email addresses on my account now are working, but one other is not, there are 3 email addresses on this account I need the third also to be reinstated. 

[Mandisa-TT]

Hi @Ali54321 The issue has been escalated, and while we currently do not have a specific timeframe for resolution, our specialist team is working diligently to address it as quickly as possible. You will be notified once the issue is resolved. I apologize for any inconvenience this may have caused you.

[Ali54321]

Still unable to send emails, when will this be resolved?

[Ali54321]

thank you, when i posted i thought i was sending a private message just to talktalk.

[Mandisa-TT]

Hi @Ali54321 I have escalated this matter for you and removed your personal details from your post. Please refrain from sharing personal information on public forums in the future.

[Ali54321]

I use both microsoft outlook and my phone app, neither allow for sending but both receive. 

[sabelo-TT]

Thank you for this. How are you currently accessing your emails? Are you accessing through an App or currently using a browser to access your emails?

[Ali54321]

yes, i am unable to send from phone or laptop, my wife is also unable to send from her phone.

[sabelo-TT]

@Ali54321, with this, I will have to check for yu. If I may kindly ask, have you tried accessing your emails using a different device?

[Ali54321]

If this is the case why am I unable to send emails today? Please can this be resolved immediately.

[sabelo-TT]

Hello there @Ali54321, thank you for bringing this to our attention as I have double checked on my end and can confirm that the communication was sent in error including confirming that your email service will not be removed. In addition, this has been attached to your care notes on our account which will serve as assurance. 🙂