Ask us about your TalkTalk email account and Webmail.
on 03-05-2024 10:56 AM
Hi, I am concerned that talktalk's spam filters are not working correctly. We have two users (husband and wife) on our talktalk account, and over the last three days, numerous emails from one to the other have not been received at all. This is really concerning as we use email for all our business/written communication with each other.
They are not in the spam folder
Neither of us has the other listed as blocked user
I have checked both email addresses on verifalia.com and there are no reported problems.
Recently both of us have been spammed from
on 03-05-2024 12:18 PM
What are your TalkTalk email domains - just the part of your email addresses after the @ symbol?
Have you both checked that you have no Rules defined in your online mailbox?
Select here: Sign in to TalkTalk Mail
Enter your TalkTalk email address and email password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Select the New email button, or pencil icon if using a mobile browser, to compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent folder and arrives and stays in the Inbox. Hopefully you will be able to send from yourself to yourself to prove there's no block in place.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
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on 03-05-2024 12:01 PM
Hi thanks for your reply. That's helpful to know about the oxcs.net domain name.
The problem is at the moment that the "not spam" email (i.e. the genuine emails between us) are not getting through at all - i.e. they are not in the online spam folder, so I cannot mark them as "not spam" much as I would like to.
This is what makes me concerned that the behind-the-scenes talktalk main spam filters are not working correctly, as they seem to have filtered out our messages altogether.
Any thoughts?
on 03-05-2024 11:32 AM
Hi @LiffJon
You have not been spammed by "mx.tt.xion.oxcs.net" as that is the inbound mail server for the TalkTalk Mail platform operated by Open Xchange (OX). Your email address has been spoofed by a new wave of spam, mostly originating from Canada, that is using the recipient email address and the OX domain as the alleged sender.
To remove a spam block that's been inadvertently applied is similar to the action to take with TypeApp's local spam blocker. In the case of TalkTalk Mail find any mail in the online Spam folder and select Not spam from the toolbar. This will notify TalkTalk's CloudMark network filtering as well as moving the mail back to the Inbox. Report the spoofing to TalkTalk just as you would for a Phishing email and then Delete the message to put it in the Trash folder for 30 days. Guides added below:
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Phishing emails & everything you need to know
Compromised or spoofed accounts
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