Tiscali Email Address no longer working

[foamshopipswich]

Hi, my Tiscali address stopped working this morning in Outlook 2016. I tried the settings shown here on TalkTalk and it wont connect to the server. I assume it has been blocked from accessing as per everyone else on here. Please unblock my account so I can have it functioning again and be able to talk to my customers. My email is in the private section of my notes in my profile.

Regards

Roy

[Gondola]

Nicely sorted.

We do appreciate your time in letting us know. Thank you.

[foamshopipswich]

Thank you Gondola all working ok now. Thank you for your assistance.

[Gondola]

The incoming port number for POP3 secure is 995.  If you make that one change then mail will flow.

If asked to accept a certificate / keep using the server then accept / click Yes.

[foamshopipswich]

Hi Gondola,

I think the issue is we are using POP and the settings are for IMAP. Please can you send me the correct POP settings.

Many thanks

Roy

[Gondola]

What's the full error message when trying to send mail via Outlook 2016? Redact the first part only of any email address in the error message but leave the @ symbol and domain intact.

[foamshopipswich]

Hi Ady,

We have checked the settings and Outlook still will not receive and send emails, we need to use Outlook as it is in a business setting and I am afraid that webmail is not a good solution for us to use whilst dealing with customers. Can you please check if the email account is locked.

Many thanks

Roy

[Ady-TalkTalk]

Hi foamshopipswich, the mailbox from your community profile has full access. If there's another mailbox that you need help with please let us know. 

Ady

[foamshopipswich]

Thank you Gondola, will try and let you know

[Gondola]

Ah, the webmail platform gives generic settings for email clients but not the settings specifically required by Outlook 2016.

Go via the Advanced setup settings of an email profile, as in this example for Windows 10 or 11.

• Select the  Windows icon bottom left
• Select the  Settings cog icon
• Select Accounts
• Select  Email & Accounts and for a first time setup select Add Account and enter the settings in the table
• Or select the email account
• Select Change account or double click on the email account

At that point on your device you ought to see the Outlook setup to enter the TalkTalk Mail server settings:

Supported Outlook 16 / 365 settings are:

Account Type	IMAP secure
Username	Full TalkTalk email address
Password	TalkTalk email password
Incoming mail server	mail.talktalk.net
Incoming Port (IMAP)	993
Incoming Connection Security	SSL/TLS
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
My Outgoing Server Requires Authentication	Yes
Authentication Method	Normal Password (Not SPA)

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help

 Email settings and device setup guides for TalkTalk Mail

[foamshopipswich]

Yes I do Ady, please give me a chance, I am dealing with customers, work etc.

Many thanks

Roy

[foamshopipswich]

Hi Gondola,

The only system we retrieve email from is Outlook 2016 from Microsoft 365 which is up to date and the webmail on talk talk. 

The settings we have updated to are the ones on the talk talk site as I mentioned in the first post and in the attached image.

Thanks

Roy

[Ady-TalkTalk]

Hi Roy, do you still need help with this?

Ady

[Gondola]

Is Outlook 2016 now fully updated with secure settings?

Do you use any other method to view and send mail messages? All methods must use secure settings from now on.

You can still communicate with your customers via TalkTalk Mail webmail.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus