If you received the mail message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this, from 17th February you will no longer be able to receive or send emails via this email app or software". that means TalkTalk have limited your mailbox to webmail only access because of continued use of insecure settings.
The password will be ok and allow you to access webmail. But the password will not be authenticated via email software until TalkTalk restore full access for you after we've confirmed that you do have secure settings in place ready for next week
Outlook may not be able to support secure settings and older Samsung email apps wouldn't connect to secure servers. So we need to help you use the right devices, the right software and to use only secure settings for the incoming and outgoing servers and associated password authentication.
Tell us what devices you use for email, what their operating systems are and what email software is in use and its version.
What is the operating system running Outlook and what version of Outlook?
What Samsung model phone and what Android Operating System and Email software version (Gmail / Samsung / Other)?
Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):
Account holder name, TalkTalk home 'phone number (if not Data Only broadband)
Alternative mobile contact number. Full address with postcode (in the Location box)
Scroll down to Private notes to add the email address and customer account number
Check and Save changes
Select here: Update your profile
The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.
Select here:
TalkTalk Mail Support
TalkTalk Mail help
Email settings and device setup guides for TalkTalk Mail
Setting up TalkTalk email on a Windows PC
Setting up TalkTalk email on an Android device
