Email Access Required

[Phil32]

Hi,

Similar situation to others, I thought I had updated the settings a while ago but seems not...

I have a MacBook Pro 2021 which I use Microsoft Outlook as an email client, settings below:-

I also have an iPad 6th Generation using the Apple Mail email client, settings below:-

I also have an iPhone 14 Plus on which I tried deleting my TalkTalk mail account and adding it again but that doesn't work either.

I've updated my account details as well.

Best Regards

Phil

[Phil32]

Working now on my iPhone, will check iPad & Mac later.

 Thanks for following up Ady

[Ady-TalkTalk]

Hi Phil, I've chased this this morning and been told there were some delays but they're being sorted today.

Ady

[Phil32]

Hi Andy,

Just checking if the mailbox access has now been restored? I still can’t access, tried from both iPhone & iPad this morning and getting the “No password provided for TalkTalk” notification. Tried re-entering the password and still get the same error message.

Do I need to await a further notification before trying this to confirm access has been restored?

Regards

Phil

[Ady-TalkTalk]

Hi Phil, I've added your mailbox to the list of those to be restored today.

Ady

[Gondola]

Okey dokey!

I didn't see you'd got duff settings on the iPhone to cause the withdrawal of access. Request for full access is in and TalkTalk Support will respond right here. Access ASAP afterwards.

[Phil32]

Hi Gondola,

Thankyou very much for your quick response. Yes, these are the only devices I use to view email. I think what has happened is that I didn't change the iPhone settings properly, as I stated previously I deleted the account and tried to reinstate but I assume access is blocked now until the access is restored. 

I have accessed the Webmail very occasionally from my work Laptop but never from outlook or any other email app / client.

Best Regards

Phil

[Gondola]

The secure settings you've shown will all work. 

Are those 3 devices the only way you view your mail messages?

Did you change any of those settings since the notification from TalkTalk about removing email client access because a device was still connecting using insecure settings.  Just asking so you have confidence that it was one of those devices and not a rogue device.